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Typology for Modular Service Design
16 references·15 citing·41 second hop
Typology for Modular Service Design (2012)Typology for Modular Service DesignAn assessment of the scientific merits of action research (2023)An assessment of the scientif…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…The servitization of manufacturing (2009)The servitization of manufact…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…A research manifesto for services science (2006)A research manifesto for serv…Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Towards a Methodology for Dev…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…THE USE OF MODULAR ORGANIZATIONAL FORMS: AN INDUSTRY-LEVEL ANALYSIS. (2001)THE USE OF MODULAR ORGANIZATI…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Design Rules (2000)Design RulesPlanning for Product Platforms (1998)Planning for Product PlatformsFocus Groups: A Practical Guide for Applied Research (1989)Focus Groups: A Practical Gui…An Assessment of the Scientific Merits of Action Research (1978)An Assessment of the Scientif…The Delphi Method: Techniques and Applications (1976)The Delphi Method: Techniques…the delphi method: techniques and applications (1975)the delphi method: techniques…Creating logistics service value in construction – a quest of coordinating modules in a loosely coupled system (2025)Creating logistics service va…Reuse of service concept elements for modular service design (2024)Reuse of service concept elem…The Roles of Individual Actors in Data-Driven Service Innovation – A Dynamic Capabilities Perspective to Explore its Microfoundations (2020)The Roles of Individual Actor…Implications of customer participation in outsourcing non-core services to third parties (2020)Implications of customer part…Healthcare process modularization using design structure matrix (2019)Healthcare process modulariza…Interfaces in service modularity: a scoping review (2018)Interfaces in service modular…Service productisation: systematising and defining an offering (2017)Service productisation: syste…A Conceptual Model for the Implementation of Lean Product Development (2017)A Conceptual Model for the Im…Towards a framework for modular service design synthesis (2016)Towards a framework for modul…The alignment of service architecture and organizational structure (2016)The alignment of service arch…Modularization of Logistics Services—An Investigation of the Status Quo (2016)Modularization of Logistics S…How standards and modularity can improve humanitarian supply chain responsiveness (2015)How standards and modularity …Developing a Modular Service Architecture for E-store Supply Chains: The Small- and Medium-Sized Enterprise Perspective (2014)Developing a Modular Service …Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon (2014)Designing Multichannel Value …The usefulness of componentization for specialized public service providers (2013)The usefulness of componentiz…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)Aspects of Scientific Explanation and other Essays in the Philosophy of Science (1965)Steps to an Ecology of Mind (1973)The Case Research Strategy in Studies of Information Systems (1987)Action research for operations management (2002)Action Design Research1 (2011)The Logic of Scientific Discovery (2013)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Primary, Secondary, and Meta-Analysis of Research (1976)The New production of knowledge: the dynamics of science and research in contemporary societies (1995)Re-Thinking Science: Knowledge and the Public in an Age of Uncertainty (2003)Bibliometric Methods in Management and Organization (2014)Literature review as a research methodology: An overview and guidelines (2019)How to conduct a bibliometric analysis: An overview and guidelines (2021)Creative evolution / (1911)Testability and Meaning (1936)The Logic of Scientific Discovery (1959)Grounded Theory in Management Research (2003)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The governance of global value chains (2005)Towards a Theory of Ecosystems (2018)The methodology of Focus Groups: the importance of interaction between research participants (1994)Series: Practical guidance to qualitative research. Part 3: Sampling, data collection and analysis (2017)The use of focus group discussion methodology: Insights from two decades of application in conservation (2018)The Delphi method as a research tool: an example, design considerations and applications (2004)Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization (2006)Defining consensus: A systematic review recommends methodologic criteria for reporting of Delphi studies (2014)The Delphi Method for Graduate Research (2007)Guidance on Conducting and REporting DElphi Studies (CREDES) in palliative care: Recommendations based on a methodological systematic review (2017)
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References

  • 1989Focus Groups: A Practical Guide for Applied Research15,489 cited
  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review15,354 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1975the delphi method: techniques and applications5,224 cited
  • 2000Design Rules3,501 cited
  • 1978An Assessment of the Scientific Merits of Action Research2,256 cited
  • 1976The Delphi Method: Techniques and Applications2,228 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2023An assessment of the scientific merits of action research1,574 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2009The servitization of manufacturing1,541 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2006A research manifesto for services science1,053 cited
  • 1998Planning for Product Platforms928 cited
  • 2001THE USE OF MODULAR ORGANIZATIONAL FORMS: AN INDUSTRY-LEVEL ANALYSIS.

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717 cited

Cited by

  • 2015How standards and modularity can improve humanitarian supply chain responsiveness66 cited
  • 2017Service productisation: systematising and defining an offering44 cited
  • 2017A Conceptual Model for the Implementation of Lean Product Development31 cited
  • 2016Towards a framework for modular service design synthesis29 cited
  • 2014Developing a Modular Service Architecture for E-store Supply Chains: The Small- and Medium-Sized Enterprise Perspective24 cited
  • 2018Interfaces in service modularity: a scoping review21 cited
  • 2019Healthcare process modularization using design structure matrix18 cited
  • 2020Implications of customer participation in outsourcing non-core services to third parties15 cited
  • 2016The alignment of service architecture and organizational structure11 cited
  • 2020The Roles of Individual Actors in Data-Driven Service Innovation – A Dynamic Capabilities Perspective to Explore its Microfoundations10 cited
  • 2014Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon10 cited
  • 2013The usefulness of componentization for specialized public service providers10 cited
  • 2025Creating logistics service value in construction – a quest of coordinating modules in a loosely coupled system8 cited
  • 2024Reuse of service concept elements for modular service design7 cited
  • 2016Modularization of Logistics Services—An Investigation of the Status Quo6 cited