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Effects of Creativity Support and Diversity Management on Employees Perception of Service Quality in Hotels
16 references·1 citing·48 second hop
Effects of Creativity Support and Diversity Management on Employees Perception of Service Quality in Hotels (2013)Effects of Creativity Support and Diversi…Journal of Applied Psychology (2017)Journal of Applied PsychologyDoes Diversity Pay?: Race, Gender, and the Business Case for Diversity (2009)Does Diversity Pay?: Race, Ge…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do (1997)Motivating Creativity in Orga…Uses and abuses of coefficient alpha. (1996)Uses and abuses of coefficien…EMPLOYEE CREATIVITY: PERSONAL AND CONTEXTUAL FACTORS AT WORK. (1996)EMPLOYEE CREATIVITY: PERSONAL…ASSESSING THE WORK ENVIRONMENT FOR CREATIVITY. (1996)ASSESSING THE WORK ENVIRONMEN…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…Toward a Theory of Organizational Creativity (1993)Toward a Theory of Organizati…Cultural diversity in organizations : theory, research, and practice (1993)Cultural diversity in organiz…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Creativity syndrome: Integration, application, and innovation. (1988)Creativity syndrome: Integrat…The support of autonomy and the control of behavior. (1987)The support of autonomy and t…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Innovation strategies: The implementation of creativity principles in Egyptian hotels (2013)Innovation strategies: The im…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Developing Buyer-Seller Relationships (1987)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Coefficient Alpha and the Internal Structure of Tests (1951)Statistical Theories of Mental Test Scores (1969)What is coefficient alpha? An examination of theory and applications. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
  • 1996ASSESSING THE WORK ENVIRONMENT FOR CREATIVITY.6,028 cited
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  • 1996EMPLOYEE CREATIVITY: PERSONAL AND CONTEXTUAL FACTORS AT WORK.3,745 cited
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  • 1993Cultural diversity in organizations : theory, research, and practice1,806 cited
  • 1988Creativity syndrome: Integration, application, and innovation.1,765 cited
  • 2017Journal of Applied Psychology1,412 cited
  • 2009Does Diversity Pay?: Race, Gender, and the Business Case for Diversity

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1,244 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
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    • 2013Innovation strategies: The implementation of creativity principles in Egyptian hotels33 cited