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E-Satisfaction--A Comprehensive Framework
16 references·5 citing·43 second hop
E-Satisfaction--A Comprehensive Framework (2007)E-Satisfaction--A Comprehensive FrameworkSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Satisfaction: A Behavioral Perspective on the Consumer (2010)Satisfaction: A Behavioral Pe…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…A Trust Model for Consumer Internet Shopping (2001)A Trust Model for Consumer In…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…A conceptual framework for understanding e-service quality : implications for future research and managerial practice (2000)A conceptual framework for un…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Reducing Buyer Search Costs: …Exploring the Implications of the Internet for Consumer Marketing (1997)Exploring the Implications of…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Understanding Information Technology Usage: A Test of Competing Models (1995)Understanding Information Tec…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Influence of Web Attributes on Consumer Purchase Intentions (2021)Influence of Web Attributes o…FinTech in the Kingdom of Bahrain (2020)FinTech in the Kingdom of Bah…The Effects of Website Quality on Customer e-Loyalty: The Mediating Effect of Trustworthiness (2014)The Effects of Website Qualit…A Model for Detecting Customer Level Intentions to Purchase in B2C Websites Using TOPSIS and Fuzzy Logic Rule-Based System (2013)A Model for Detecting Custome…Measuring Service Quality in Online Luxury Goods Retailing (2012)Measuring Service Quality in …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. 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(1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)
this work references cited by second hop

References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2001A Trust Model for Consumer Internet Shopping2,011 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited

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  • 2010Satisfaction: A Behavioral Perspective on the Consumer892 cited
  • 2000A conceptual framework for understanding e-service quality : implications for future research and managerial practice832 cited
  • Cited by

    • 2013A Model for Detecting Customer Level Intentions to Purchase in B2C Websites Using TOPSIS and Fuzzy Logic Rule-Based System40 cited
    • 2012Measuring Service Quality in Online Luxury Goods Retailing29 cited
    • 2014The Effects of Website Quality on Customer e-Loyalty: The Mediating Effect of Trustworthiness27 cited
    • 2021Influence of Web Attributes on Consumer Purchase Intentions6 cited
    • 2020FinTech in the Kingdom of Bahrain6 cited