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‘Building rapport’ with customers across the world: The global diffusion of a call centre speech style1
16 references·2 citing·35 second hop
‘Building rapport’ with customers across the world: The global diffusion of a call centre speech style1 (2011)‘Building rapport’ with customers across …The Sociolinguistics of Globalization (2010)The Sociolinguistics of Globa…Language as a Local Practice (2010)Language as a Local PracticeGlobal Linguistic Flows: Hip Hop Cultures, Youth Identities, and the Politics of Language (2008)Global Linguistic Flows: Hip …The culture of the new capitalism (2006)The culture of the new capita…Politeness (2003)PolitenessGender and Politeness (2003)Gender and PolitenessWords of the World: The Global Language System (2002)Words of the World: The Globa…Globalization and Language Teaching (2002)Globalization and Language Te…A critique of politeness theories (2001)A critique of politeness theo…Sociolinguistic Patterns (2000)Sociolinguistic PatternsCrossing: Language and Ethnicity among Adolescents (1996)Crossing: Language and Ethnic…Linguistic Imperialism (1993)Linguistic ImperialismEmotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…Discourse and Social Change. (1993)Discourse and Social Change.Politeness (1987)PolitenessLanguage and woman's place (1973)Language and woman's placeIndexicality and (Im)politeness (2017)Indexicality and (Im)politene…A corpus-based study in comparing the multimodality of Chinese- and English- language newspapers (2013)A corpus-based study in compa…The Presentation of Self in Everyday Life. (1956)Stress, appraisal, and coping (1985)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)Stress: Appraisal and Coping (2013)Men's and Women's Speech in Koasati (1944)Language in context (1972)Think Practically and Look Locally: Language and Gender as Community-Based Practice (1992)CURRENT RESEARCH IN SOCIAL PSYCHOLOGY (1996)Language and Sexuality (2003)Social Theory of International Politics (1999)Reframing Public Policy (2003)Power in International Politics (2005)Translanguaging and transnational literacies in multilingual classrooms: a biliteracy lens (2012)Language and Culture (2014)The multilingual turn: implications for SLA, TESOL and bilingual education (2014)In the Social Factory? (2008)Globalizing education policy (2010)Graduate Employability: A Review of Conceptual and Empirical Themes (2012)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)Power, approach, and inhibition. (2003)Critical Discourse Analysis (2015)English as a lingua franca: A threat to multilingualism? (2003)Transidiomatic practices: Language and power in the age of globalization (2005)The Commodification of Language (2010)Language, Race, and White Public Space (1998)Critical Discourse Analysis (2000)Metrolingualism: fixity, fluidity and language in flux (2009)Identity, language learning, and social change (2011)Translanguaging in the classroom: Emerging issues for research and pedagogy (2011)Clarifying translanguaging and deconstructing named languages: A perspective from linguistics (2015)Language style as audience design (1984)Indexical order and the dialectics of sociolinguistic life (2003)Variation and the indexical field 1 (2008)
this work references cited by second hop

References

  • 1993Discourse and Social Change.11,611 cited
  • 1987Politeness10,531 cited
  • 1993Linguistic Imperialism3,734 cited
  • 2010The Sociolinguistics of Globalization3,725 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 1973Language and woman's place3,138 cited
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  • 1996Crossing: Language and Ethnicity among Adolescents1,564 cited
  • 2006The culture of the new capitalism1,513 cited
  • 2001A critique of politeness theories1,418 cited
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  • 2008Global Linguistic Flows: Hip Hop Cultures, Youth Identities, and the Politics of Language727 cited
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Cited by

  • 2017Indexicality and (Im)politeness

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30 cited
  • 2013A corpus-based study in comparing the multimodality of Chinese- and English- language newspapers22 cited