Ill‐structured problems and the reference consultation

Anne M. Fields

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Library Science and Information Literacy Library Science and Information Information Retrieval and Search Behavior

Abstract

Purpose To apply the concept of ill‐structured problems and learner expertise to the reference consultation. Design/methodology/approach Research literature from the 1960s forward regarding ill‐structured problems and learner expertise in a variety of disciplines was surveyed. Resulting characteristics of expert problem‐solvers were used to suggest applications to the reference consultation. Findings Librarians can structure the reference consultation to better meet students' needs as information problem solvers. Research limitations/implications The method described appears to have sound basis in research into cognitive development and reflective thinking, but it has not been empirically demonstrated in the reference environment. Empirical research with reference librarians and students would be a logical next step. Originality/value Research into ill‐structured problems and learner expertise is ongoing in information retrieval systems. It has not been applied to the reference consultation.

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References

1978Mind in Society: The Development of Higher Psychological Processes 1956Taxonomy of Educational Objectives: The Classification of Educational Goals, Handbook I: Cognitive Domain 1972Human Problem Solving 1934How We Think: A Restatement of the Relation of Reflective Thinking to the Educative Process 1956Taxonomy of Educational Objectives: The Classification of Educational Goals.1970Forms of Intellectual and Ethical Development in the College Years; A Scheme 2012The Taxonomy of Educational Objectives 2000Information Literacy Competency Standards for Higher Education

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2019Exploring the Impact of Individualized Research Consultations Using Pre and Posttesting in an Academic Library: A Mixed Methods Study 2007Cognitive Development: The Missing Link in Teaching Information Literacy 2015Yes Virginia, It Will Scale: Using Data to Personalize High-volume Reference Interactions 2017Beyond awareness: improving outreach and marketing through user surveys 2013Making sense of liaison consultations: using reflection to understand information-seeking behavior

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