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Customer empowerment in tourism through consumer centric marketing (CCM)
13 references·5 citing·45 second hop
Customer empowerment in tourism through consumer centric marketing (CCM) (2007)Customer empowerment in tourism through c…The Practice of Management (2012)The Practice of ManagementInnovation or customer orientation? An empirical investigation (2004)Innovation or customer orient…Customer centric business processing (2004)Customer centric business pro…Relationship Marketing: Dialogue and Networks in the E-Commerce Era (2003)Relationship Marketing: Dialo…eTourism: Information technology for strategic tourism management (2003)eTourism: Information technol…Customer Relationship Management—A Driver for Change in the Structure of the U.S. Lodging Industry (2003)Customer Relationship Managem…Customer Centric Product Definition (2003)Customer Centric Product Defi…BUILDING CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY: TOWARDS THE DEFINITION OF A CUSTOMER-CENTRIC INFORMATION SYSTEM (2003)BUILDING CUSTOMER VALUE IN TH…The CRM imperative — Practice vs theory in the telecommunications industry (2002)The CRM imperative — Practice…The Antecedents and Consequences of Customer-Centric Marketing (2000)The Antecedents and Consequen…Experience-based Travel (2000)Experience-based TravelBusiness effectiveness and professional service personnel Relational or transactional managers? (2000)Business effectiveness and pr…A relationship‐building model for the Web retail marketplace (2000)A relationship‐building model…Consumer empowerment in consumer–firm relationships: conceptual framework and implications for research (2018)Consumer empowerment in consu…Brand Equity Research Using Online Customer Ratings of Spanish Hotels (2016)Brand Equity Research Using O…Factors Influencing Cosmetics Purchase Intention in Thailand: A Study on the Relationship of Credibility and Reputation with in Persuasive Capabilities of Beauty Bloggers. (2014)Factors Influencing Cosmetics…A Proposed Framework for E-Commerce Usage and Competitive Advantage on Small and Medium Tourism Enterprises (SMTES) in Lebanon (2013)A Proposed Framework for E-Co…Empowerment als Ansatzpunkt zur effektiven Steuerung der Kundenintegration? — Eine konzeptionelle Analyse (2009)Empowerment als Ansatzpunkt z…Markets and Hierarchies: Analysis and Antitrust Implications. 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References

  • 2012The Practice of Management3,745 cited
  • 2000The Antecedents and Consequences of Customer-Centric Marketing880 cited
  • 2003eTourism: Information technology for strategic tourism management795 cited
  • 2004Innovation or customer orientation? An empirical investigation204 cited
  • 2003Customer Relationship Management—A Driver for Change in the Structure of the U.S. Lodging Industry167 cited
  • 2000Experience-based Travel155 cited
  • 2000A relationship‐building model for the Web retail marketplace129 cited
  • 2000Business effectiveness and professional service personnel Relational or transactional managers?91 cited
  • 2003BUILDING CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY: TOWARDS THE DEFINITION OF A CUSTOMER-CENTRIC INFORMATION SYSTEM90 cited
  • 2003Relationship Marketing: Dialogue and Networks in the E-Commerce Era87 cited
  • 2004Customer centric business processing82 cited
  • 2002The CRM imperative — Practice vs theory in the telecommunications industry41 cited
  • 2003Customer Centric Product Definition13 cited

Cited by

  • 2018Consumer empowerment in consumer–firm relationships: conceptual framework and implications for research31 cited
  • 2009

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Empowerment als Ansatzpunkt zur effektiven Steuerung der Kundenintegration? — Eine konzeptionelle Analyse
12 cited
  • 2014Factors Influencing Cosmetics Purchase Intention in Thailand: A Study on the Relationship of Credibility and Reputation with in Persuasive Capabilities of Beauty Bloggers.11 cited
  • 2016Brand Equity Research Using Online Customer Ratings of Spanish Hotels11 cited
  • 2013A Proposed Framework for E-Commerce Usage and Competitive Advantage on Small and Medium Tourism Enterprises (SMTES) in Lebanon8 cited