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Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors
16 references·16 citing·33 second hopsampled
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors (2011)Analyzing the impact of knowledge managem…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Review : Knowledge Management…A Scaled Difference Chi-Square Test Statistic for Moment Structure Analysis (2001)A Scaled Difference Chi-Squar…The Information Age: Economy, Society and Culture (1999)The Information Age: Economy,…The Theory of the Growth of the Firm (1995)The Theory of the Growth of t…Latent Variables Analysis: Applications for Developmental Research. (1995)Latent Variables Analysis: Ap…From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)From Marketing Mix to Relatio…From Marketing Mix to Relationship Marketing (1994)From Marketing Mix to Relatio…Corrections to test statistics and standard errors in covariance structure analysis. (1994)Corrections to test statistic…Post-capitalist society (1993)Post-capitalist societyThe Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)The Resource-Based Theory of …Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…A resource‐based view of the firm (1984)A resource‐based view of the …Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective (2023)Customer orientation, service…Antecedents of Big Data Analytic Adoption and Impacts on Performance: Contingent Effect (2022)Antecedents of Big Data Analy…Innovation capability: The impact of e-CRM and COVID-19 risk perception (2021)Innovation capability: The im…Impact of sustainable supply chain management and customer relationship management on organizational performance (2021)Impact of sustainable supply …The impact of mobile customer relationship management (mCRM) on sales collaboration and sales performance (2020)The impact of mobile customer…The impact of the customer relationship management on the organization performance (2018)The impact of the customer re…Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods (2018)Cross-company customer churn …Customer relationship management (people, process and technology) and organisational culture in hotels (2017)Customer relationship managem…Knowledge management capability, customer relationship management, and service quality (2016)Knowledge management capabili…The firms benefits of mobile CRM from the relationship marketing approach and the TOE model (2015)The firms benefits of mobile …The impact of customer knowledge and customer relationship management on service quality (2014)The impact of customer knowle…The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan (2013)The roles of infrastructure c…Knowledge leadership to improve project and organizational performance (2013)Knowledge leadership to impro…From dynamic capabilities to ERP enabled business improvements: The mediating effect of the implementation project (2013)From dynamic capabilities to …Assessing the influence of customer relationship management (CRM) dimensions on organization performance (2013)Assessing the influence of cu…Engaging suppliers in CRM: The role of justice in buyer–supplier relationships (2012)Engaging suppliers in CRM: Th…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Competitive Advantage of Nations (1990)Strategic assets and organizational rent (1993)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Core Competence of the Corporation (2006)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)The cornerstones of competitive advantage: A resource‐based view (1993)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Knowledge sharing: A review and directions for future research (2009)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Dynamic capabilities and strategic management (1997)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Chapter 3 : Identity as an Analytic Lens for Research in Education (2000)Social Implications of the Internet (2001)Digital divide research, achievements and shortcomings (2006)
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References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 1995The Theory of the Growth of the Firm13,774 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,210,140 cited
  • 1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation9,697 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1999The Information Age: Economy, Society and Culture6,041 cited
  • 2001A Scaled Difference Chi-Square Test Statistic for Moment Structure Analysis4,999 cited
  • 1994Corrections to test statistics and standard errors in covariance structure analysis.2,399 cited
  • 1994From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing2,349 cited
  • 1994From Marketing Mix to Relationship Marketing1,410 cited
  • 1995Latent Variables Analysis: Applications for Developmental Research.

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1,376 cited
  • 1993Post-capitalist society1,171 cited
  • Cited by

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    • 2013The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan118 cited
    • 2018Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods102 cited
    • 2021Innovation capability: The impact of e-CRM and COVID-19 risk perception89 cited
    • 2014The impact of customer knowledge and customer relationship management on service quality88 cited
    • 2017Customer relationship management (people, process and technology) and organisational culture in hotels87 cited
    • 2021Impact of sustainable supply chain management and customer relationship management on organizational performance84 cited
    • 2016Knowledge management capability, customer relationship management, and service quality77 cited
    • 2020The impact of mobile customer relationship management (mCRM) on sales collaboration and sales performance76 cited
    • 2023Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective74 cited
    • 2013Assessing the influence of customer relationship management (CRM) dimensions on organization performance72 cited
    • 2012Engaging suppliers in CRM: The role of justice in buyer–supplier relationships70 cited
    • 2013From dynamic capabilities to ERP enabled business improvements: The mediating effect of the implementation project66 cited
    • 2015The firms benefits of mobile CRM from the relationship marketing approach and the TOE model65 cited
    • 2022Antecedents of Big Data Analytic Adoption and Impacts on Performance: Contingent Effect62 cited