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The effects of relationship marketing on relationship quality in luxury restaurants
16 references·0 citing·24 second hop
The effects of relationship marketing on relationship quality in luxury restaurants (2012)The effects of relationship marketing on …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Investments in Consumer Relat…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Book Review: The Theory of Buyer Behavior (1971)Book Review: The Theory of Bu…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Customer Experience Throughout the Customer Journey (2016)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)\nThe use of partial least squares path modeling in international marketing (2009)Advances in Consumer Research (2025)Understanding Attitudes and Predicting Social Behavior (1980)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1999Whence Consumer Loyalty?10,801 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,900 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis3,104 cited
  • 1971Book Review: The Theory of Buyer Behavior2,801 cited
  • 2002Understanding Relationship Marketing Outcomes2,393 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited

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  • 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
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