The concept of retailer value: A means‐end chain analysis

Abstract

Abstract It is a well‐established fact that creating value for customers is a very important source of competitive advantage. However, no researchers have yet analyzed or defined what is meant by retailer value. In this study, building on a solid theoretical background, we propose a definition of “retailer value.” Subsequently, this concept has been used in an empirical study of retail chains in Denmark and Germany. The study was designed as a means‐end chain approach to the buying of pork and fish products by retail buyers. The results revealed that it is possible to analyze the hierarchy between attributes, consequences, and values sought by retail buyers when buying for their companies, and to identify relevant differences across countries and products. These differences across the value maps are used to propose ideas for how manufacturers of pork and fish products can improve their marketing activities and thereby obtain competitive advantage. [EconLit citations: L660, L810.] © 2004 Wiley Periodicals, Inc. Agribusiness 20: 323–345, 2004.

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