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The controllable elements of the total retail experience: A study of clothing shoppers
14 references·0 citing·47 second hop
The controllable elements of the total retail experience: A study of clothing shoppers (2003)The controllable elements of the total re…'n Kwalitatiewe ondersoek na die invloed van aspekte van die klerewinkel en die verkoopsdame se voorkoms op die damesklereverbruiker se besluitnemingsproses (2010)'n Kwalitatiewe ondersoek na …Men's shopping satisfaction and store preferences (2001)Men's shopping satisfaction a…Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study (2001)Measuring customer satisfacti…Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)Agency and Trust Mechanisms i…A model of consumer perceptions and store loyalty intentions for a supermarket retailer (1998)A model of consumer perceptio…The Influence of Store Environment on Quality Inferences and Store Image (1994)The Influence of Store Enviro…A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…Zero defections: quality comes to services. (1990)Zero defections: quality come…Perceptions of the discount retailer: an analysis of consumers' and managers' ideal discount store (1989)Perceptions of the discount r…A Demographic and Psychographic Assessment of a Specialty Store's Customers and Non-Customers (1983)A Demographic and Psychograph…Sources of consumer satisfaction with retail outlets. (1981)Sources of consumer satisfact…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Rotation for Simple Loadings (1966)Rotation for Simple LoadingsPredictability and Personalization in the Service Encounter (1987)The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Consumer culture and purchase intentions toward fashion apparel in Mexico (2011)Toward a shopping typology of primary male grocery shoppers (2012)Help welcome or not: Understanding consumer shopping motivation in curated fashion retailing (2017)Prospect Theory: An Analysis of Decision under Risk (1979)Economic Action and Social Structure: The Problem of Embeddedness (1985)Prospect theory: An analysis of decision under risk (1988)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)E‐satisfaction and e‐loyalty: A contingency framework (2003)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Coefficient Alpha and the Internal Structure of Tests (1951)The critical incident technique. 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(1993)The C-OAR-SE procedure for scale development in marketing (2002)Consumer acceptance of online banking: an extension of the technology acceptance model (2004)How destination image and evaluative factors affect behavioral intentions? (2006)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)Atmospheric Effects on Shopping Behavior (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)
this work references cited by second hop

References

  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,591 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,051 cited
  • 2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments1,635 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,541 cited
  • 1998A model of consumer perceptions and store loyalty intentions for a supermarket retailer880 cited
  • 1966Rotation for Simple Loadings499 cited
  • 1981Sources of consumer satisfaction with retail outlets.380 cited
  • 2001Men's shopping satisfaction and store preferences61 cited
  • 2001Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study35 cited
  • 1983A Demographic and Psychographic Assessment of a Specialty Store's Customers and Non-Customers13 cited
  • 2010'n Kwalitatiewe ondersoek na die invloed van aspekte van die klerewinkel en die verkoopsdame se voorkoms op die damesklereverbruiker se besluitnemingsproses9 cited
  • 1989Perceptions of the discount retailer: an analysis of consumers' and managers' ideal discount store7 cited

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