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The impact of the Internet upon bank marketing
16 references·0 citing·40 second hop
The impact of the Internet upon bank marketing (2010)The impact of the Internet upon bank mark…The adoption of electronic banking technologies by US consumers (2004)The adoption of electronic ba…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Changes in the banking sector – the case of Internet banking in the UK (2000)Changes in the banking sector…Strategy and the new economics of information (1999)Strategy and the new economic…Provision of electronic banking in the UK and the Republic of Ireland (1999)Provision of electronic banki…Is your company ready for one-to-one marketing? (1999)Is your company ready for one…Exploiting the virtual value chain (1999)Exploiting the virtual value …Capturing the value of supplementary services (1995)Capturing the value of supple…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Exploiting Niches Using Relationship Marketing (1992)Exploiting Niches Using Relat…Marketing in an Information-Intensive Environment: Strategic Implications of Knowledge as an Asset (1991)Marketing in an Information-I…Service encounters and service relationships: Implications for research (1990)Service encounters and servic…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…The Service encounter : managing employee/customer interaction in service businesses (1985)The Service encounter : manag…Emerging perspectives on services marketing (1983)Emerging perspectives on serv…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The antecedents and consequences of trust in online-purchase decisions (2002)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Diffusion of Innovations 1 (2019)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation (1999)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Networks and Netwars: The Future of Terror, Crime, and Militancy (2002)Social Capital and Organizational Performance: Evidence from Urban Public Schools (2006)Full Disclosure (2007)Exploring the Implications of the Internet for Consumer Marketing (1997)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Value creation in E‐business (2001)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The relationship marketing process: communication, interaction, dialogue, value (2004)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 1999Exploiting the virtual value chain1,059 cited
  • 1983Emerging perspectives on services marketing1,018 cited
  • 1991Marketing in an Information-Intensive Environment: Strategic Implications of Knowledge as an Asset990 cited
  • 1990Service encounters and service relationships: Implications for research930 cited
  • 1995Capturing the value of supplementary services770 cited
  • 1999Strategy and the new economics of information669 cited
  • 1999Is your company ready for one-to-one marketing?612 cited
  • 2000Changes in the banking sector – the case of Internet banking in the UK591 cited
  • 1999Provision of electronic banking in the UK and the Republic of Ireland548 cited
  • 2004The adoption of electronic banking technologies by US consumers530 cited
  • 1985The Service encounter : managing employee/customer interaction in service businesses503 cited

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1992
Exploiting Niches Using Relationship Marketing
464 cited

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