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AN EMPIRICAL STUDY TO DIAGNOSE THE OUTCOMES OF CUSTOMERS’ EXPERIENCES IN TRENDY COFFEE SHOPS
16 references·12 citing·37 second hop
AN EMPIRICAL STUDY TO DIAGNOSE THE OUTCOMES OF CUSTOMERS’ EXPERIENCES IN TRENDY COFFEE SHOPS (2012)AN EMPIRICAL STUDY TO DIAGNOSE THE OUTCOM…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Emerging adulthood: A theory of development from the late teens through the twenties. (2000)Emerging adulthood: A theory …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Modern Methods for Business Research (1998)Modern Methods for Business R…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Why we buy what we buy: A theory of consumption values (1991)Why we buy what we buy: A the…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Turkey’s Coffee Adventure: An Analysis of Coffee Experience Typologies and Business Type Preferences (2021)Turkey’s Coffee Adventure: An…Lone not lonely: Conceptualising the lone consumer servicescape through speciality coffee (2021)Lone not lonely: Conceptualis…The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam (2020)The role of servicescape and …Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects (2020)Relationship between perceive…Antecedents and consequences of self-congruity: replication and extension (2019)Antecedents and consequences …Ambience and social interaction effects on customer patronage of traditional coffeehouses: Insights from kopitiams (2019)Ambience and social interacti…The construction client satisfaction model: a PLS-SEM approach (2018)The construction client satis…Perceived quality and intention to revisit coffee concept shops in Malaysia (2018)Perceived quality and intenti…In praise of hospitality: the role extended by religious hosts as drivers of satisfaction and loyalty (2018)In praise of hospitality: the…Kahve Dükkânlarında Kahve İçme Niyetinin Planlı Davranış Teorisi Çerçevesinde İncelenmesi Examination of Intention to Drink Coffee in Coffee Shops within Framework of Planned Behavior Theory (2017)Kahve Dükkânlarında Kahve İçm…Delighted or outraged? 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References

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  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1991Why we buy what we buy: A theory of consumption values4,924 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings

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4,733 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • Cited by

    • 2020The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam67 cited
    • 2018The construction client satisfaction model: a PLS-SEM approach58 cited
    • 2019Antecedents and consequences of self-congruity: replication and extension46 cited
    • 2017Delighted or outraged? Uncovering key drivers of exceedingly positive and negative theme park guest experiences46 cited
    • 2018Perceived quality and intention to revisit coffee concept shops in Malaysia33 cited
    • 2016What matters to infrequent customers: a pragmatic approach to understanding perceived value and intention to revisit trendy coffee café27 cited
    • 2020Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects27 cited
    • 2019Ambience and social interaction effects on customer patronage of traditional coffeehouses: Insights from kopitiams21 cited
    • 2021Lone not lonely: Conceptualising the lone consumer servicescape through speciality coffee13 cited
    • 2021Turkey’s Coffee Adventure: An Analysis of Coffee Experience Typologies and Business Type Preferences12 cited
    • 2018In praise of hospitality: the role extended by religious hosts as drivers of satisfaction and loyalty5 cited
    • 2017Kahve Dükkânlarında Kahve İçme Niyetinin Planlı Davranış Teorisi Çerçevesinde İncelenmesi Examination of Intention to Drink Coffee in Coffee Shops within Framework of Planned Behavior Theory2 cited