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Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels
16 references·1 citing·34 second hop
Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels (2015)Effects of commitment on intentional loya…GENERATING RESEARCH QUESTIONS THROUGH PROBLEMATIZATION. (2011)GENERATING RESEARCH QUESTIONS…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…Service loyalty (2002)Service loyaltyWhence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The Use of Pledges to Build and Sustain Commitment in Distribution Channels (1992)The Use of Pledges to Build a…Managing Brand Equity: Capitalizing on the Value of a Brand Name (1992)Managing Brand Equity: Capita…Do Norms Matter in Marketing Relationships? (1992)Do Norms Matter in Marketing …Managing brand equity : capitalizing on the value of a brand name. (1991)Managing brand equity : capit…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…From relational benefits to consumer loyalty across international perspective: a meta-analytic structural equation modeling (2022)From relational benefits to c…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Norm of Reciprocity: A Preliminary Statement (1960)Review of Psychometric theory (2nd ed.). (1979)The Evolution of Cooperation (1981)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)Exchange and Power in Social Life. (1965)Exchange and Power in Social Life (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Behavioral Consequences of Service Quality (1996)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Comparative fit indexes in structural models. (1990)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Partial Least Squares Structural Equation Modeling (2017)Understanding Customer Experience Throughout the Customer Journey (2016)An assessment of survey research in POM: from constructs to theory (1998)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Knowledge sharing, innovation and firm performance (2012)
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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,900 cited
  • 1991Managing brand equity : capitalizing on the value of a brand name.3,547 cited
  • 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels3,430 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 1992Managing Brand Equity: Capitalizing on the Value of a Brand Name2,449 cited
  • 1992Do Norms Matter in Marketing Relationships?2,412 cited
  • 2002Service loyalty1,617 cited
  • 2011GENERATING RESEARCH QUESTIONS THROUGH PROBLEMATIZATION.1,599 cited

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  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,589 cited
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    • 2022From relational benefits to consumer loyalty across international perspective: a meta-analytic structural equation modeling13 cited