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Effects of service setting and other consumers’ age on the service perceptions of young consumers

16 references·16 citing·40 second hopsampled

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References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
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1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1994Meta-Analytic Procedures for Social Research.4,249 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
2019Welcome to the experience economy2,562 cited
1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
1981The Focused Organization of Social Ties1,935 cited
1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
1991The trouble of thinking: Activation and application of stereotypic beliefs.1,316 cited
1992An experimental approach to making retail store environmental decisions.1,001 cited
1999Social Identity and Social Cognition892 cited
1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
1981

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Marketing Strategies and Organizational Structures for Service Firms

763 cited

1970Homophily-Heterophily: Relational Concepts for Communication Research640 cited

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2010Customers’ perceptions of service quality: Do servers’ age stereotypes matter?69 cited
2010When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation65 cited
2018Remembering Together: The Importance of Shared Emotional Memory in Event Experiences56 cited
2013Situational influences on the evaluation of other-customer failure53 cited
2012The effects of overall similarity regarding the customer-to-customer-relationship in a service context51 cited
2014RETRACTED ARTICLE: Examining the Effect of Customer-to-Customer Interactions on Satisfaction, Loyalty, and Word-of-Mouth Behaviors in the Hospitality Industry: The Mediating Role of Personal Interaction Quality and Service Atmospherics46 cited
2014Responses to other similar customers in a service setting – analyzing the moderating role of perceived performance risk41 cited
2010Retail shopping typology of American teens36 cited
2015The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors36 cited
2017Pricing and Capacity Allocation for Shared Services33 cited
2015Other customer age: exploring customer age-difference related CCI33 cited
2016Consumer Behavior in Shopping Streets: The Importance of the Salesperson's Professional Personal Attention33 cited
2019Similarity over difference: How congruency in customer characteristics drives service experiences26 cited