References

• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
• 1996The Behavioral Consequences of Service Quality12,400 cited
• 2001Consumer perceived value: The development of a multiple item scale6,959 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
• 2000What is strategy5,834 cited
• 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
• 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,263 cited
• 1996The value concept and relationship marketing2,180 cited
• 1994Service Quality: New Directions in Theory and Practice1,711 cited
• 1990Performance Outcomes of Purchasing Arrangements in Industrial Buyer-Vendor Relationships1,644 cited
• 1994The Nature of Customer Value: An Axiology of Services in the Consumption Experience1,364 cited
• 1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,253 cited
• 2005The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective