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Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction

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References

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1993Factors Affecting Trust in Market Research Relationships3,649 cited

Cited by

2020Family Business Growth Around the World209 cited
2013Exploring the effect of distinct family firm reputation on consumers’ preferences196 cited
2010Governance and Trust in Family Firms: An Introduction190 cited
2018Why the family business brand matters: Brand authenticity and the family firm trust inference172 cited
2018Branding the family firm: A review, integrative framework proposal, and research agenda166 cited
2013The Legitimacy of CSR Actions of Publicly Traded Companies Versus Family-Owned Companies156 cited
2017Determinants of trust towards tourist destinations146 cited
2015Impact of trust on the relationship of e-service quality and customer satisfaction140 cited
2015Attracting New Talent to Family Firms: Who is Attracted and under what Conditions?140 cited
2015Does family involvement foster or hinder firm performance? The missing role of family-based branding strategies136 cited
2017Exploratory and exploitative innovation in family businesses: the moderating role of the family firm image and family involvement in top management123 cited
2022Family Firms and Environmental Performance: A Meta-Analytic Review115 cited
2018Family Firm Reputation and Humanization: Consumers and the Trust Advantage of Family Firms Under Different Conditions of Brand Familiarity114 cited
2017“We are a family firm”107 cited
2019The unique role of relationship marketing in small businesses’ customer experience104 cited
2013Understanding multiple family firm identities: An exploration of the communicated identity in official websites102 cited