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The impact of service innovation on firm-level financial performance
16 references·16 citing·39 second hopsampled
The impact of service innovation on firm-level financial performance (2010)The impact of service innovation on firm-…Innovation: A Guide to the Literature (2009)Innovation: A Guide to the Li…Effect of Service Transition Strategies on Firm Value (2008)Effect of Service Transition …Service Management and Marketing: Customer Management in Service Competition (2007)Service Management and Market…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…The Oxford Handbook of Innovation (2006)The Oxford Handbook of Innova…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Varieties of Capitalism: The Institutional Foundations of Comparative Advantage (2003)Varieties of Capitalism: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Varieties of Capitalism (2001)Varieties of CapitalismKNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION (2000)KNOWLEDGE-INTENSIVE BUSINESS …Knowledge-Intensive Business Services as Co-Producers of Innovation (2000)Knowledge-Intensive Business …Managing Innovation: Integrating Technological, Market and Organizational Change (1997)Managing Innovation: Integrat…Market orientation and innovation (1996)Market orientation and innova…The Impact of Product Innovativeness on Performance (1991)The Impact of Product Innovat…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society (2022)Toward Holistic Experience-Or…Total quality management and sustainability in the public service sector: the mediating effect of service innovation (2021)Total quality management and …Relationships between quality management, innovation and performance: A literature systematic review (2021)Relationships between quality…Financial innovations and bank performance in Kenya: Evidence from branchless banking models (2018)Financial innovations and ban…Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach (2017)Modeling the impact of servic…Understanding the links among innovation performance, market performance and financial performance (2016)Understanding the links among…Outcomes of Management Innovation: An Empirical Analysis in the Services Industry (2016)Outcomes of Management Innova…Effect of service integration strategy on industrial firm performance (2016)Effect of service integration…Antecedents and outcomes of marketing innovation (2016)Antecedents and outcomes of m…Performance of professional service firms from emerging markets: Role of innovative services and firm capabilities (2015)Performance of professional s…How transformational leadership fuels employees’ service innovation behavior (2015)How transformational leadersh…Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? (2015)Heading for new shores: Do se…Can Intellectual Capital of SMEs Help in Their Sustainability Efforts (2015)Can Intellectual Capital of S…Antecedents of franchise strategy and performance (2015)Antecedents of franchise stra…Service innovation and its impact: What do we know about? (2014)Service innovation and its im…The impact of service innovation on firm performance (2012)The impact of service innovat…Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)The Tacit Dimension (1997)The Knowledge-Creating Company (1998)Capabilities for managing service innovation: towards a conceptual framework (2010)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Relationship between innovation capability, innovation type, and firm performance (2017)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)Dynamic capabilities and strategic management (1997)How Institutions Evolve (2004)Taking ideas and discourse seriously: explaining change through discursive institutionalism as the fourth ‘new institutionalism’ (2010)Varieties of Capitalism (2015)Managing the co-creation of value (2007)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)DEVELOPING INNOVATION CAPABILITY IN ORGANISATIONS: A DYNAMIC CAPABILITIES APPROACH (2001)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Mission-oriented innovation policies: challenges and opportunities (2018)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)One size fits all? (2005)A review of innovation research in tourism (2009)Effects of innovation types on firm performance (2011)Social Protection and the Formation of Skills: A Reinterpretation of the Welfare State (2001)Liberalism, Neoliberalism, and Urban Governance: A State–Theoretical Perspective (2002)Introduction: Institutional Change in Advanced Political Economies (2005)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2001Varieties of Capitalism8,743 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2003Varieties of Capitalism: The Institutional Foundations of Comparative Advantage7,510 cited
  • 2006The Oxford Handbook of Innovation5,922 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1997Managing Innovation: Integrating Technological, Market and Organizational Change4,211 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2000Knowledge-Intensive Business Services as Co-Producers of Innovation989 cited
  • 2009Innovation: A Guide to the Literature981 cited
  • 1996Market orientation and innovation898 cited
  • 2007Service Management and Marketing: Customer Management in Service Competition892 cited
  • 2008Effect of Service Transition Strategies on Firm Value870 cited
  • 2000KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION856 cited

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1991
The Impact of Product Innovativeness on Performance
820 cited

Cited by

  • 2016Understanding the links among innovation performance, market performance and financial performance129 cited
  • 2015Performance of professional service firms from emerging markets: Role of innovative services and firm capabilities109 cited
  • 2012The impact of service innovation on firm performance99 cited
  • 2022Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society94 cited
  • 2014Service innovation and its impact: What do we know about?88 cited
  • 2015Antecedents of franchise strategy and performance75 cited
  • 2015How transformational leadership fuels employees’ service innovation behavior74 cited
  • 2018Financial innovations and bank performance in Kenya: Evidence from branchless banking models69 cited
  • 2016Antecedents and outcomes of marketing innovation68 cited
  • 2017Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach66 cited
  • 2021Relationships between quality management, innovation and performance: A literature systematic review65 cited
  • 2015Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?63 cited
  • 2016Effect of service integration strategy on industrial firm performance56 cited
  • 2016Outcomes of Management Innovation: An Empirical Analysis in the Services Industry55 cited
  • 2021Total quality management and sustainability in the public service sector: the mediating effect of service innovation52 cited
  • 2015Can Intellectual Capital of SMEs Help in Their Sustainability Efforts49 cited