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Half Full or Half Empty (2009)Half Full or Half EmptyPrinciples and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Principles and practice of structural equation modeling, 2nd ed. (2005)Principles and practice of st…Character strengths and virtues: a handbook and classification (2004)Character strengths and virtu…A meta-analytic examination of the correlates of the three dimensions of job burnout. (1996)A meta-analytic examination o…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Stress, appraisal, and coping (1985)Stress, appraisal, and copingOptimism, coping, and health: Assessment and implications of generalized outcome expectancies. (1985)Optimism, coping, and health:…Stress, Appraisal, and Coping. New York, NY: Springer; (1984)Stress, Appraisal, and Coping…Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Asymptotic Confidence Interva…The measurement of experienced burnout (1981)The measurement of experience…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…An Analysis of Coping in a Middle-Aged Community Sample (1980)An Analysis of Coping in a Mi…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Role Conflict and Ambiguity in Complex Organizations (1970)Role Conflict and Ambiguity i…Leader-Follower (Dis) Similarity in Optimism: Its Effect on Followers’ Role Conflict, Vigor and Performance (2020)Leader-Follower (Dis) Similar…Customer Ethnic Bias in Service Encounters (2019)Customer Ethnic Bias in Servi…The dark side of technology: examining the impact of technology overload on salespeople (2018)The dark side of technology: …Positive psychological capacities: the mystery ingredient in successful service recoveries? (2018)Positive psychological capaci…Managing service employees: literature review, expert opinions, and research directions (2016)Managing service employees: l…Engaged customers as job resources or demands for frontline employees? (2016)Engaged customers as job reso…Promoting boundary-spanning behavior among service personnel (2014)Promoting boundary-spanning b…The impact of call centre stressors on inbound and outbound call‐centre agent burnout (2013)The impact of call centre str…Optimism and proactive coping in relation to burnout among nurses (2013)Optimism and proactive coping…Market competitiveness and quality performance in high‐contact service industries (2013)Market competitiveness and qu…The Role of Affect in Personal Selling and Sales Management (2012)The Role of Affect in Persona…Within‐role, extra‐role and anti‐role behaviours in retail banking (2011)Within‐role, extra‐role and a…Framing a public health debate over alcohol advertising: The Center on Alcohol Marketing and Youth 2002–2008 (2011)Framing a public health debat…The Extent of Global Alcohol Marketing and its Impact on Youth (2010)The Extent of Global Alcohol …Burnout processes in non-clinical health service encounters (2010)Burnout processes in non-clin…Advances in service networks research (2010)Advances in service networks …Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 1985Stress, appraisal, and coping31,975 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1981The measurement of experienced burnout14,480 cited
  • 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models12,786 cited
  • 1985Optimism, coping, and health: Assessment and implications of generalized outcome expectancies.6,685 cited
  • 1980An Analysis of Coping in a Middle-Aged Community Sample6,357 cited
  • 2005Principles and practice of structural equation modeling, 2nd ed.6,095 cited
  • 1970Role Conflict and Ambiguity in Complex Organizations5,257 cited
  • 2004Character strengths and virtues: a handbook and classification5,158 cited
  • 1984Stress, Appraisal, and Coping. New York, NY: Springer;

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3,473 cited
  • 1996A meta-analytic examination of the correlates of the three dimensions of job burnout.3,258 cited
  • Cited by

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    • 2010The Extent of Global Alcohol Marketing and its Impact on Youth59 cited
    • 2012The Role of Affect in Personal Selling and Sales Management53 cited
    • 2013The impact of call centre stressors on inbound and outbound call‐centre agent burnout51 cited
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    • 2010Advances in service networks research40 cited
    • 2011Framing a public health debate over alcohol advertising: The Center on Alcohol Marketing and Youth 2002–200828 cited
    • 2014Promoting boundary-spanning behavior among service personnel25 cited
    • 2019Customer Ethnic Bias in Service Encounters24 cited
    • 2011Within‐role, extra‐role and anti‐role behaviours in retail banking23 cited
    • 2013Market competitiveness and quality performance in high‐contact service industries20 cited
    • 2020Leader-Follower (Dis) Similarity in Optimism: Its Effect on Followers’ Role Conflict, Vigor and Performance17 cited
    • 2018Positive psychological capacities: the mystery ingredient in successful service recoveries?17 cited