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The structure of service firms and their marketing policies
9 references·3 citing·38 second hop
The structure of service firms and their marketing policies (1983)The structure of service firms and their …Production-Line Approach to Service (2012)Production-Line Approach to S…Step by step through a union campaign. (1981)Step by step through a union …Marketing Intangible Products and Product Intangibles (1981)Marketing Intangible Products…The Manufacturing/Marketing Orientation and its Information Needs (1980)The Manufacturing/Marketing O…Growth strategies for service firms (1980)Growth strategies for service…The subordinate's predicaments. (1979)The subordinate's predicament…A dynamic model of process and product innovation (1975)A dynamic model of process an…Just How Misleading are Official Exchange Rate Conversions? A Comment (1973)Just How Misleading are Offic…The Purchasing-Power Parity Doctrine: A Reappraisal (1964)The Purchasing-Power Parity D…Perceptions of services (1996)Perceptions of servicesThe Different Operations Strategy Planning Process for Service Operations (1991)The Different Operations Stra…Productivity and Effectiveness in Service Firms (1984)Productivity and Effectivenes…Organization and environment (1967)Technological Discontinuities and Organizational Environments (1986)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)The Management of Innovation (1994)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)PATTERNS OF INDUSTRIAL GROWTH (1960)Tariff Protection in Industrial Countries: An Evaluation (1965)The Welfare Basis of Real Income Comparisons: A Reply (1980)Economic growth, Kaldor's laws and the static–dynamic Verdoorn law paradox (1982)A Model of Real National Price Levels (1985)Information and Consumer Behavior (1970)Free Competition and the Optimal Amount of Fraud (1973)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Consumer views of service classifications in the USA and France (2004)Customer perceptions of service dimensions: cross‐cultural analysis and perspective (2006)A Study of Consumer Preferences for Higher Education Institutes in Tehran through Conjoint Analysis (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Communication and Control Processes in the Delivery of Service Quality (1988)Zero defections: quality comes to services. (1990)Variety in business-to-business services and buyer-supplier interaction (2014)Blueprinting the service company (2002)The servitization of manufacturing (2013)Service innovation in product-centric firms: a multidimensional business model perspective (2014)Entry Mode Choice in Service Industries (1990)Location Specificity and the Transferability of Downstream Assets to Foreign Subsidiaries (1997)Foreign Market Entry Mode Choice of Service Firms: A Contingency Perspective (1998)Capturing value creation in business relationships: A customer perspective (2003)Value in business markets: What do we know? Where are we going? (2005)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Economic Growth in a Cross Section of Countries (1989)The Purchasing Power Parity Puzzle (1996)The Next Generation of the Penn World Table (2015)Using the 7Ps as a generic marketing mix (1995)Customer perceptions of service quality: A critique (2001)A Conceptual Framework for Understanding Spectator-Based Brand Equity (2006)Service Businesses and Productivity* (2004)Towards a Theory of Competitive Progression: Evidence from High‐Tech Manufacturing (2004)Supply Chain Risk Management: Literature Review (2021)
this work references cited by second hop

References

  • 1975A dynamic model of process and product innovation3,512 cited
  • 1964The Purchasing-Power Parity Doctrine: A Reappraisal3,198 cited
  • 1981Marketing Intangible Products and Product Intangibles684 cited
  • 2012Production-Line Approach to Service534 cited
  • 1980Growth strategies for service firms352 cited
  • 1979The subordinate's predicaments.301 cited
  • 1981Step by step through a union campaign.150 cited
  • 1973Just How Misleading are Official Exchange Rate Conversions? A Comment50 cited
  • 1980The Manufacturing/Marketing Orientation and its Information Needs32 cited

Cited by

  • 1996Perceptions of services38 cited
  • 1991The Different Operations Strategy Planning Process for Service Operations36 cited
  • 1984Productivity and Effectiveness in Service Firms29 cited

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