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Service Quality and Satisfaction within Campus Recreation: The Moderating Role of Identification
16 references·1 citing·36 second hop
Service Quality and Satisfaction within Campus Recreation: The Moderating Role of Identification (2010)Service Quality and Satisfaction within C…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method (2008)Internet, Mail, and Mixed-Mod…The Social Identity Theory of Intergroup Behavior (2004)The Social Identity Theory of…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…An Integrative Theory of Intergroup Conflict (2000)An Integrative Theory of Inte…What Matters in College? Four Critical Years Revisited. (1994)What Matters in College? Four…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Social Identity Theory and the Organization (1989)Social Identity Theory and th…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Psychology of intergroup relations (1986)Psychology of intergroup rela…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Social Psychology of Intergroup Relations (1982)Social Psychology of Intergro…The Social psychology of intergroup relations (1979)The Social psychology of inte…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Measuring service quality of international tennis coach education courses (2014)Measuring service quality of …Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Social categorization and intergroup behaviour (1971)Illusion and well-being: A social psychological perspective on mental health. (1988)The Authoritarian Personality (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Theory of Social Comparison Processes (1954)The Presentation of Self in Everyday Life. (1956)Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Organizational Images and Member Identification (1994)Crafting a Job: Revisioning Employees as Active Crafters of Their Work (2001)The Presentation of Self in Everyday Life (2023)The Problem of Non-Response in Sample Surveys (1946)A Critical Comparison of Three Strategies of Collecting Data from Households (1967)Mail Surveys and Response Rates: A Literature Review (1975)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Nature of Prejudice (1954)Availability: A heuristic for judging frequency and probability (1973)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Socioemotional Wealth and Business Risks in Family-controlled Firms: Evidence from Spanish Olive Oil Mills (2007)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Social Identity Theory and the Organization (1989)Economics and Identity* (2000)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys17,460 cited
  • 2004The Social Identity Theory of Intergroup Behavior13,600 cited
  • 2000An Integrative Theory of Intergroup Conflict12,620 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1979The Social psychology of intergroup relations11,577 cited
  • 1989Social Identity Theory and the Organization11,468 cited
  • 1986Psychology of intergroup relations10,696 cited
  • 1982Social Psychology of Intergroup Relations7,949 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1994What Matters in College? Four Critical Years Revisited.5,745 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 2008Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method5,345 cited

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1990
Delivering quality service: balancing customer perceptions and expectations
3,871 cited

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  • 2014Measuring service quality of international tennis coach education courses5 cited