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"HUMANS INSIDE" AS THE KEY CHARACTERISTIC OF SERVICE SYSTEMS
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"HUMANS INSIDE" AS THE KEY CHARACTERISTIC OF SERVICE SYSTEMS (2009)"HUMANS INSIDE" AS THE KEY CHARACTERISTIC…Designing a service science discipline with discipline (2008)Designing a service science d…Steps toward a science of service systems (2007)Steps toward a science of ser…The Work System Method: Connecting People, Processes, and IT for Business Results (2006)The Work System Method: Conne…Service is Front Stage: Positioning Services for Value Advantage (2006)Service is Front Stage: Posit…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Productivity, Innovation and Knowledge in Services: New Economic and Socio-Economic Approaches (2002)Productivity, Innovation and …The media equation: how people treat computers, television, and new media like real people and places (1997)The media equation: how peopl…The Structure of Scientific Revolutions (1963)The System of Professions: An Essay on the Division of Expert Labor. (1990)Service science: Catalyst for change in business school curricula (2008)Service Innovation and Customer Co-development (2010)Commentary—Toward a Research Agenda for Human-Centered Service System Innovation (2015)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Resource planning for business services (2006)Investigating business-IT alignment through multi-disciplinary goal concepts (2009)Exploring the relationship between leadership communication style, personality trait and organizational productivity (2016)Machines and Mindlessness: Social Responses to Computers (2000)The Limited Capacity Model of Mediated Message Processing (2000)Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model (2010)Knowledge Intensive Business Services and Urban Industrial Development (2007)Toward a Science of Service Systems Value and Symbols (2010)Variety in external knowledge sourcing and innovation novelty: Evidence from the KIBS sector in Spain (2017)Evaluation of customer satisfaction for PSS design (2009)Multi‐dimensional nature of service innovation (2011)The transition from products to solutions: External business model fit and dynamics (2013)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1997The media equation: how people treat computers, television, and new media like real people and places4,887 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2006The Work System Method: Connecting People, Processes, and IT for Business Results284 cited
  • 2006Service is Front Stage: Positioning Services for Value Advantage130 cited
  • 2008Designing a service science discipline with discipline98 cited
  • 2002Productivity, Innovation and Knowledge in Services: New Economic and Socio-Economic Approaches96 cited

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