An investigation on critical success factors for knowledge management using structural equation modeling

Li-Su Huang · Cheng-Po Lai

64 citations0/0 files storedProcedia - Social and Behavioral Sciences

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Knowledge Management and Sharing Innovation and Knowledge Management Management and Organizational Practices

Abstract

This paper explores the critical success factors (CSFs) for knowledge management (KM) in the life insurance industry utilizing the techniques of Structural Equation Modeling (SEM). The research was carried out in three phases: field study, pilot survey and main survey. The results indicate that (i) environments significantly affect organizational characteristics, (ii) environments and IT infrastructure significantly affect KM characteristics, and (iii) individual characteristics, KM characteristics and organizational characteristics significantly influence KM implementation. This study offers a comprehensive research model for further examination in other industries and provides the life insurance business with practical suggestions.

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References

2019Diffusion of Innovations 1 1980Understanding Attitudes and Predicting Social Behavior 1996Toward a knowledge‐based theory of the firm 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 2006Qualitative research: Methods in the social sciences 1998Working knowledge: how organizations manage what they know 2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 1989LISREL 7 : user's reference guide

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