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QUALITY APPROACH TO THE SUSTAINABILITY OF PUBLIC TRANSPORT

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References

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2000The determinants of perceived service quality and its relationship with satisfaction783 cited
2000Should We Delight the Customer?

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712 cited

1994Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment678 cited

2001Instrumental-reasoned and symbolic-affective motives for using a motor car436 cited

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