SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Studying the impact of total quality management in service industries
16 references·10 citing·43 second hop
Studying the impact of total quality management in service industries (2010)Studying the impact of total quality mana…TQM practices, service quality, and market orientation (2006)TQM practices, service qualit…Service quality models: a review (2005)Service quality models: a rev…Top manager and network effects on the adoption of innovative management practices: a study of TQM in a public hospital system (2001)Top manager and network effec…A Conceptual model for total quality management in service organizations (2001)A Conceptual model for total …TQM as a management system consisting of values, techniques and tools (2000)TQM as a management system co…Total quality management and sustainable competitive advantage (2000)Total quality management and …Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study (2000)Top management leadership, em…An investigation into whether complaining can cause increased consumer satisfaction (2000)An investigation into whether…Service quality in the banking industry: an assessment in a developing economy (1999)Service quality in the bankin…Strategic Human Resource Management (1995)Strategic Human Resource Mana…Total Quality in Higher Education (1994)Total Quality in Higher Educa…Quality from Customer Needs to Customer Satisfaction (1994)Quality from Customer Needs t…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The management and control of quality (1989)The management and control of…Modern Methods for Quality Control and Improvement. (1987)Modern Methods for Quality Co…Work and motivation (1964)Work and motivationTHE IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON PRODUCTIVITY IN THE RAILWAY SECTOR IN AFRICAN CONTEXT (2023)THE IMPACT OF TOTAL QUALITY M…Total quality management (TQM) implementation in the Nigerian construction industry (2021)Total quality management (TQM…Importance of organizational structure for TQM success and customer satisfaction (2019)Importance of organizational …Enhancing customer satisfaction through total quality management practices – an empirical examination (2017)Enhancing customer satisfacti…Total quality management success factors and their relationships with performance measures in the food industry: a Mauritian case study (2015)Total quality management succ…Infrastructure and core quality practices in Indian manufacturing organizations (2015)Infrastructure and core quali…Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs (2015)Exploring Quality Management …Total quality management practices in manufacturing and service industries: a comparative study (2012)Total quality management prac…Impact of Total Quality Management and Service Quality in the Banking Sector (2012)Impact of Total Quality Manag…An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: the case of Syrian manufacturing organisations (2012)An analysis of the influence …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Antecedents to perceived service quality: an exploratory study in the banking industry (2003)Customer service quality in the Greek Cypriot banking industry (2005)Customer expectations of CSR, perceived service quality and brand effect in Thai retail banking (2009)What is total quality control the japanese way (1985)MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Components of successful total quality management (2005)Lean, six sigma and lean sigma: fads or real process improvement methods? (2008)The support of Quality Management to sustainable development: a literature review (2016)Competing on the Eight Dimensions of Quality (1987)The impact of transformational leadership on organizational and leadership effectiveness (2008)Consumer Empowerment Through Internet-Based Co-creation (2009)The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment (2018)Measuring Service Quality: A Reexamination and Extension (1992)An analysis of the e‐service literature: towards a research agenda (2006)What accounts for students' loyalty? Some field study evidence (2007)Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach (2018)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Relationship between quality management practices and knowledge transfer (2006)The impact of total quality management on innovation (2006)Product and relationship quality influence on customer commitment and loyalty in B2B manufacturing relationships (2010)Customer involvement in new product development (2005)Management for sustainability – A stakeholder theory (2010)Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)The theory of planned behavior (1991)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Self‐determination theory and work motivation (2005)Responsibility: The new business imperative (2002)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)The Effect of Training on Employee Performance (2013)The effect of human resource management practices on firm performance in Russia (2000)High performance work systems, organisational culture and firm effectiveness (2004)Could HRM support organizational innovation? (2008)
this work references cited by second hop

References

  • 1964Work and motivation10,436 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1989The management and control of quality1,627 cited
  • 2005Service quality models: a review1,007 cited
  • 1994Quality from Customer Needs to Customer Satisfaction744 cited
  • 2000Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study473 cited
  • 2000Total quality management and sustainable competitive advantage445 cited
  • 2000TQM as a management system consisting of values, techniques and tools438 cited
  • 1995Strategic Human Resource Management381 cited
  • 1999Service quality in the banking industry: an assessment in a developing economy346 cited
  • 2001Top manager and network effects on the adoption of innovative management practices: a study of TQM in a public hospital system319 cited
  • 1994Total Quality in Higher Education303 cited
  • 1987Modern Methods for Quality Control and Improvement.274 cited
  • 2000An investigation into whether complaining can cause increased consumer satisfaction248 cited
  • 2001A Conceptual model for total quality management in service organizations

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

204 cited
  • 2006TQM practices, service quality, and market orientation180 cited
  • Cited by

    • 2021Total quality management (TQM) implementation in the Nigerian construction industry44 cited
    • 2015Infrastructure and core quality practices in Indian manufacturing organizations41 cited
    • 2017Enhancing customer satisfaction through total quality management practices – an empirical examination39 cited
    • 2012Total quality management practices in manufacturing and service industries: a comparative study33 cited
    • 2012Impact of Total Quality Management and Service Quality in the Banking Sector33 cited
    • 2019Importance of organizational structure for TQM success and customer satisfaction30 cited
    • 2023THE IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON PRODUCTIVITY IN THE RAILWAY SECTOR IN AFRICAN CONTEXT22 cited
    • 2012An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: the case of Syrian manufacturing organisations22 cited
    • 2015Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs18 cited
    • 2015Total quality management success factors and their relationships with performance measures in the food industry: a Mauritian case study16 cited