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Main Factors Affecting the Performance of the B2C e-commerce Companies in Retail Market in China
16 references·0 citing·46 second hop
Main Factors Affecting the Performance of the B2C e-commerce Companies in Retail Market in China (2014)Main Factors Affecting the Performance of…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…Predicting e-commerce company success by mining the text of its publicly-accessible website (2012)Predicting e-commerce company…Repurchase intention in B2C e-commerce—A relationship quality perspective (2011)Repurchase intention in B2C e…The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007)The Impact of Website Quality…B2C e‐commerce web site quality: an empirical examination (2005)B2C e‐commerce web site quali…E-S-QUAL (2004)E-S-QUALInternet‐based e‐commerce and its impact on manufacturing and business operations (2003)Internet‐based e‐commerce and…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Environment and Policy Factors Shaping Global E-Commerce Diffusion: A Cross-Country Comparison (2003)Environment and Policy Factor…Apparel retailers: website quality dimensions and satisfaction (2003)Apparel retailers: website qu…Dimensions of e‐quality (2002)Dimensions of e‐qualityDeveloping and validating an instrument for measuring user-perceived web quality (2002)Developing and validating an …Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Applying the Technology Accep…Expectations versus reality: a snapshot of consumer experiences with Internet retailing (2000)Expectations versus reality: …Electronic Commerce: An Introduction (2000)Electronic Commerce: An Intro…Electronic Commerce: An Introduction (1999)Electronic Commerce: An Intro…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Alternative Ways of Assessing Model Fit (1992)The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators (2011)Factors influencing Internet shopping value and customer repurchase intention (2012)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)An Integrative Model Of Organizational Trust (1995)Initial trust and online buyer behaviour (2007)The role of atmospheric cues in online impulse-buying behavior (2013)The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)LISREL 7 : user's reference guide (1989)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Perceived e‐service quality (PeSQ) (2007)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)Competing on the Eight Dimensions of Quality (1987)Marketing Services: Competing Through Quality (1992)Research opportunities in electronic commerce (1997)Development and validation of an instrument to measure user perceived service quality of information presenting Web portals (2004)The impact of electronic word‐of‐mouth (2008)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Practice of Social Research (1989)Validating Instruments in MIS Research1 (1989)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The impact of Web quality and playfulness on user acceptance of online retailing (2007)From e-commerce to social commerce: A close look at design features (2012)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014)Why do people use food delivery apps (FDA)? A uses and gratification theory perspective (2019)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)An Updated and Streamlined Technology Readiness Index (2014)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Understanding Customer Experience Throughout the Customer Journey (2016)Managing Internet Product Returns: A Focus on Effective Service Operations (2007)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Effect of social commerce factors on user purchase behavior: An empirical investigation from renren.com (2015)
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References

  • 2004E-S-QUAL4,763 cited
  • 2002Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior3,205 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
  • 2002Developing and validating an instrument for measuring user-perceived web quality1,164 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • 2002Dimensions of e‐quality589 cited
  • 2003Apparel retailers: website quality dimensions and satisfaction526 cited
  • 2005B2C e‐commerce web site quality: an empirical examination460 cited
  • 2007The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context445 cited
  • 2011Repurchase intention in B2C e-commerce—A relationship quality perspective428 cited
  • 2003Environment and Policy Factors Shaping Global E-Commerce Diffusion: A Cross-Country Comparison403 cited
  • 2000Expectations versus reality: a snapshot of consumer experiences with Internet retailing247 cited
  • 2012Predicting e-commerce company success by mining the text of its publicly-accessible website77 cited
  • 2003Internet‐based e‐commerce and its impact on manufacturing and business operations75 cited
  • 2000

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Electronic Commerce: An Introduction
29 cited
  • 1999Electronic Commerce: An Introduction11 cited
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