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Service-Logic Innovations: How to Innovate Customers, Not Products · Study

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ArticleService-Logic Innovations: How to Innovate Customers, Not Products

Stefan Michel2008

Article2008

Service-Logic Innovations: How to Innovate Customers, Not Products

Stefan Michel · Stephen W. Brown III · Andrew S. Gallan

189 citations·0/0 files stored·California Management Review

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Service and Product Innovation Customer Service Quality and Loyalty Business Strategies and Innovation

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References

2003Evolving to a New Dominant Logic for Marketing 2003Open Innovation: The New Imperative for Creating and Profiting from Technology 2007Wikinomics: how mass collaboration changes everything 2006Service-dominant logic: reactions, reflections and refinements 2002Serving the world's poor, profitably.2001Reframing Business: When the Map Changes the Landscape 2007Why Companies Should Have Open Business Models 2005Seeing what's next: Using the theories of innovation to predict industry change

Cited by

2011Absorptive capacity, learning processes and combinative capabilities as determinants of strategic innovation 2010Internationalization and innovation in tourism 2010Value co‐creation as a determinant of success in public transport services 2016The MINDS Method 2017Service innovation and customer satisfaction: the role of customer value creation 2015Brand and product attachment in an industrial context: The effects on brand loyalty

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2016A Bibliometric Review of Open Innovation: Setting a Research Agendaarticle · 4 shared references 2007An expanded and strategic view of discontinuous innovations: deploying a service-dominant logicarticle · 4 shared references 2019Stakeholder engagement in co-creation processes for innovation: A systematic literature review and case studyarticle · 4 shared references 2012Service co-creation and value realisationarticle · 4 shared references 2011Factors influencing the choice of solution-specific business modelsarticle · 4 shared references 2013The internet and value co-creation: the case of the popular music industryarticle · 4 shared references

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Year2008

Typearticle

Published2008-04-01

VenueCalifornia Management Review

ISSN-L0008-1256

Languageen

Citations189

Files0 public / 0

ShelfService and Product Innovation

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doi10.2307/41166445

openalex_workW2129179832

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2022Creating value in servitization through digital service innovations

2014Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach