References

• 1968Interaction Ritual: Essays on Face-to-Face Behavior.7,499 cited
• 1969The Senses Considered as Perceptual Systems6,336 cited
• 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
• 1998Internet paradox: A social technology that reduces social involvement and psychological well-being?4,792 cited
• 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
• 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
• 2002Internet Paradox Revisited2,243 cited
• 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
• 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
• 2000Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids1,730 cited
• 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
• 1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited
• 2001The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing Sites1,174 cited
• 2001Shopping Online for Freedom, Control, and Fun1,150 cited