SOAP‐M: a training evaluation model for HR

Abstract

Purpose The purpose of this paper is to critically review existing models for evaluating organizational human resource (HR) interventions and to develop a practical but robust model for use by practitioners and researchers. Design/methodology/approach A literature review was undertaken of existing models developed to evaluate organizational HR interventions. Based on these a new model was developed. Findings The paper suggests that many of the existing models are either outdated or lack practical focus. The SOAP‐M model offers five levels for evaluation, four suitable for HR professionals and a fifth level for researchers. Research limitations/implications The paper is conceptual and the model needs to be tested by organizations to assess whether this has utility for HR practitioners. Practical implications The model offers a framework for conducting evaluations of organizational interventions and encourages HR practitioners to improve their practice by conducting robust evaluations of the interventions they use. Originality/value The paper offers a new and previously unpublished model, which could help HR practitioners improve their use of evaluation.

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