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Guest Satisfaction and Restaurant Performance

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References

2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
1993Customer satisfaction, customer retention, and market share2,151 cited
1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model637 cited
2004The Relative Importance of Food, Atmosphere, and Fairness of Wait564 cited
2000A Longitudinal Analysis of Satisfaction and Profitability511 cited
2000Consumer research in the restaurant environment. Part 3: analysis, findings and conclusions269 cited
1994Measuring Customer Satisfaction for Strategic Management261 cited
2004Perceived quality and price: their impact on the satisfaction of restaurant customers225 cited
1990A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation219 cited

Cited by

2010Electronic Meal Experience: A Content Analysis of Online Restaurant Comments381 cited
2016The impact of social media reviews on restaurant performance: The moderating role of excellence certificate255 cited
2018The relationship between marketing agility and financial performance under different levels of market turbulence254 cited

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2020

COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders

213 cited

2011Qualitative Versus Quantitative Research203 cited

2012Customer loyalty marketing research: A comparative approach between hospitality and business journals159 cited

2021Perceived Experience, Perceived Value and Customer Satisfaction as Antecedents to Loyalty among Hotel Guests156 cited

2016A Text Mining and Multidimensional Sentiment Analysis of Online Restaurant Reviews150 cited

2020“How was your meal?” Examining customer experience using Google maps reviews150 cited

2014The effects of restaurant quality attributes on customer behavioral intentions141 cited

2018A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects107 cited

2013Matching visitation-motives and restaurant attributes in casual dining restaurants97 cited

2011Generation Y Consumers90 cited

2018Perceptions of fine dining restaurants in Pakistan88 cited

2010Service Failures in Restaurants86 cited

2014The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty84 cited