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Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events

16 references·16 citing·30 second hopsampled

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
2025Advances in Consumer Research13,264 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
1974Atmospherics as a Marketing Tool2,541 cited
1988The Role of Involvement in Attention and Comprehension Processes2,070 cited
1977Breaking Free from Product Marketing2,056 cited
1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
1984Strategic Management and Marketing in the Service Sector1,667 cited
1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
1992An experimental approach to making retail store environmental decisions.1,001 cited
1983

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A Theoretical Model for the Study of Product Importance Perceptions

898 cited

2000Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer823 cited

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