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MAPPING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY WITH OTHER INFORMATION TECHNOLOGY STANDARDS AND BEST PRACTICES
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MAPPING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY WITH OTHER INFORMATION TECHNOLOGY STANDARDS AND BEST PRACTICES (2013)MAPPING INFORMATION TECHNOLOGY INFRASTRUC…Improving the Information Technology Service Management with Six Sigma (2008)Improving the Information Tec…An empirical examination of CobiT as an internal control framework for information technology (2007)An empirical examination of C…Classifying ITIL Processes; A Taxonomy under Tool Support Aspects (2006)Classifying ITIL Processes; A…Challenge of adopting multiple process improvement frameworks (2006)Challenge of adopting multipl…Some pros and cons of six sigma: an academic perspective (2004)Some pros and cons of six sig…COBIT and its utilization: a framework from the literature (2004)COBIT and its utilization: a …Benefits, obstacles, and future of six sigma approach (2004)Benefits, obstacles, and futu…Six Sigma: SPC and TQM in Manufacturing and Services (2002)Six Sigma: SPC and TQM in Man…Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)An International Analysis of IT Service Management Benefits and Performance Measurement (2010)Challenges in Adopting and Integrating ITIL and CMMi in ICT Division of a Public Utility Company (2010)Principles of Scientific Management, The (2015)Diffusion of Innovations 1 (2019)An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices (2021)Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations (1999)Implementing Six Sigma: Smarter Solutions Using Statistical Methods (2000)Key ingredients for the effective implementation of Six Sigma program (2002)The current state of six sigma application in services (2007)Six Sigma quality: a structured review and implications for future research (2010)Six Sigma: a literature review (2010)Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value1 (2004)An Investigation of Factors Influencing the Use of Computer-Related Audit Procedures (2009)Impact of IT Service Management Frameworks on the IT Organization (2011)Enterprise Risk Management—Integrated Framework (2012)Internal Control: Integrated Framework (2014)Explaining IT governance disclosure through the constructs of IT governance maturity and IT strategic role (2017)ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)A Maturity Model for Implementing ITIL v3 (2010)A Maturity Model for Implementing ITIL V3 in Practice (2011)Trust and reputation for Internet of Things: Fundamentals, taxonomy, and open research challenges (2019)Six Sigma: concepts, tools, and applications (2005)Six sigma for service processes (2006)Integration Strategies and Tactics for Information Technology Governance (2011)Evaluating Maturity Level Using Framework ITIL: A Case Study of Service Desk's (2018)Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence (2007)The evolving theory of quality management: The role of Six Sigma (2008)Critical failure factors of Lean Six Sigma: a systematic literature review (2014)Exploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia (2009)The Effect of IT Governance Maturity on IT Governance Performance (2010)A multilevel case study critique of six sigma: statistical control or strategic change? (2004)Lean government and platform-based governance—Doing more with less (2012)The Service Revolution and the Transformation of Marketing Science (2014)
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References

  • 2004Benefits, obstacles, and future of six sigma approach758 cited
  • 2004Some pros and cons of six sigma: an academic perspective335 cited
  • 2002Six Sigma: SPC and TQM in Manufacturing and Services211 cited
  • 2004COBIT and its utilization: a framework from the literature201 cited
  • 2007An empirical examination of CobiT as an internal control framework for information technology139 cited
  • 2006Challenge of adopting multiple process improvement frameworks72 cited
  • 2006Classifying ITIL Processes; A Taxonomy under Tool Support Aspects67 cited
  • 2008Improving the Information Technology Service Management with Six Sigma13 cited

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