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Measuring customer satisfaction of Internet banking in Taiwan: scale development and validation
16 references·16 citing·31 second hopsampled
Measuring customer satisfaction of Internet banking in Taiwan: scale development and validation (2012)Measuring customer satisfaction of Intern…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Validating Instruments in MIS Research1 (1989)Validating Instruments in MIS…Structural Equations with Latent Variables (1989)Structural Equations with Lat…The Measurement of End-User Computing Satisfaction (1988)The Measurement of End-User C…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)Application of confirmatory f…The measurement of user information satisfaction (1983)The measurement of user infor…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction (2023)Impact of e-service quality o…Understanding the effect of online brand experience on customer satisfaction in China: a mediating role of brand familiarity (2021)Understanding the effect of o…Exploring the relationship between lifestyle, digital financial element and digital financial services experience (2021)Exploring the relationship be…Examining the Interconnections Between E-CRM, Customer Experience, Customer Satisfaction and Customer Loyalty (2021)Examining the Interconnection…Enterprise e-banking satisfaction and continuance in business operations (2021)Enterprise e-banking satisfac…Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry (2021)Electronic customer relations…Nexus between CSR and DSIW: A PLS-SEM Approach (2020)Nexus between CSR and DSIW: A…A THOROUGH LITERATURE REVIEW OF CUSTOMER SATISFACTION DEFINITION, FACTORS AFFECTING CUSTOMER SATISFACTION AND MEASURING CUSTOMER SATISFACTION. (2019)A THOROUGH LITERATURE REVIEW …An Analysis of Customers' Acceptance of Internet Banking (2018)An Analysis of Customers' Acc…Service Quality and Customer Satisfaction in the Electronic Banking (2017)Service Quality and Customer …Proposition and Test of a Quality Assessment Extension WebQual Model in Brazil (2017)Proposition and Test of a Qua…ELECTRONIC BANKING SECURITY ANDCUSTOMER SATISFACTION IN COMMERCIAL BANKS (2016)ELECTRONIC BANKING SECURITY A…Measuring customer satisfaction: A literature review (2015)Measuring customer satisfacti…Internet-banking customer analysis based on perceptions of service quality in Taiwan (2014)Internet-banking customer ana…The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction (2013)The influence of electronic s…The balance of the impact of quality and recovery on satisfaction: the case of e-travel (2013)The balance of the impact of …Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The theory of planned behavior (1991)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Diffusion of Innovations 1 (2019)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.3,416 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
  • 1989Validating Instruments in MIS Research12,536 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1988The Measurement of End-User Computing Satisfaction2,448 cited
  • 1983The measurement of user information satisfaction1,829 cited
  • Cited by

    • 2021Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry98 cited
    • 2020Nexus between CSR and DSIW: A PLS-SEM Approach84 cited
    • 2023Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction40 cited
    • 2016ELECTRONIC BANKING SECURITY ANDCUSTOMER SATISFACTION IN COMMERCIAL BANKS37 cited
    • 2013The balance of the impact of quality and recovery on satisfaction: the case of e-travel37 cited
    • 2017Service Quality and Customer Satisfaction in the Electronic Banking33 cited
    • 2014Internet-banking customer analysis based on perceptions of service quality in Taiwan33 cited
    • 2021Understanding the effect of online brand experience on customer satisfaction in China: a mediating role of brand familiarity32 cited
    • 2021Examining the Interconnections Between E-CRM, Customer Experience, Customer Satisfaction and Customer Loyalty32 cited
    • 2021Exploring the relationship between lifestyle, digital financial element and digital financial services experience31 cited
    • 2015Measuring customer satisfaction: A literature review29 cited
    • 2019A THOROUGH LITERATURE REVIEW OF CUSTOMER SATISFACTION DEFINITION, FACTORS AFFECTING CUSTOMER SATISFACTION AND MEASURING CUSTOMER SATISFACTION.28 cited
    • 2013The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction27 cited
    • 2018An Analysis of Customers' Acceptance of Internet Banking13 cited
    • 2017Proposition and Test of a Quality Assessment Extension WebQual Model in Brazil9 cited
    • 2021Enterprise e-banking satisfaction and continuance in business operations8 cited