References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1988On the Evaluation of Structural Equation Models26,139 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
• 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 1984A Service Quality Model and its Marketing Implications6,560 cited
• 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
• 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
• 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited