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Determinants of Quality Perception in Educational Administration
16 references·0 citing·36 second hop
Determinants of Quality Perception in Educational Administration (1998)Determinants of Quality Perception in Edu…Public Sector Management (2002)Public Sector ManagementThe service quality improvement strategy (1995)The service quality improveme…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Quality in Retail Banking (1994)Quality in Retail BankingQuality in Public Services (1994)Quality in Public ServicesOn the Measurement of Perceived Service Quality: A Conjoint Analysis Approach (1994)On the Measurement of Perceiv…Linking Customer Satisfaction to Service Operations and Outcomes (1994)Linking Customer Satisfaction…Improving Service: Managing Response Time in Hospitality Operations (1994)Improving Service: Managing R…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Public sector management (1993)Public sector managementMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Managing quality: the strategic and competitive edge (1989)Managing quality: the strateg…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)SERVQUAL: review, critique, research agenda (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)SERVQUAL revisited: a critical review of service quality (1996)Performance-only measurement of service quality: a replication and extension (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Delivering Quality Service (1990)Relationships between service quality and behavioral outcomes (2004)A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services (2006)Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry (2015)Bringing politics back in: Towards a model of the developmental state (1995)Defining the Client in the Public Sector: A Social‐Exchange Perspective (2002)User-centered E-Government in practice: A comprehensive model for measuring user satisfaction (2009)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Defining Quality (1993)Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Relationship between innovativeness, quality, growth, profitability, and market value (2005)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • 1989Managing quality: the strategic and competitive edge1,087 cited
  • 2002Public Sector Management465 cited
  • 1994Quality in Retail Banking219 cited
  • 1994Linking Customer Satisfaction to Service Operations and Outcomes192 cited
  • 1994On the Measurement of Perceived Service Quality: A Conjoint Analysis Approach100 cited
  • 1994Improving Service: Managing Response Time in Hospitality Operations68 cited
  • 1993Public sector management65 cited
  • 1994Quality in Public Services47 cited
  • 1995The service quality improvement strategy

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