References

• 1997The balanced scorecard: Translating strategy into action8,199 cited
• 1997Exploring corporate strategy3,103 cited
• 2001Developing fully functional E-government: A four stage model2,651 cited
• 2000The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment2,603 cited
• 1999BPR implementation process: an analysis of key success and failure factors362 cited
• 2004Vetenskapligt tänkande : från kunskapsteori till metodteori260 cited
• 2002Business process management: public sector implications212 cited
• 1999Business process re‐engineering in the public sector112 cited
• 2003BPR: alive and well in the public sector110 cited
• 2002A framework for transformational change in organisations79 cited
• 2002Organizational challenges to the development of electronic government79 cited
• 2002Customer Relationship Management: Perspectives From The Marketplace66 cited

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