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Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran
16 references·7 citing·41 second hop
Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran (2012)Customer Satisfaction Modeling in Hotel I…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Tourist satisfaction a cognitive-affective model (2008)Tourist satisfaction a cognit…Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Value dimensions, perceived v…Are Your Satisfied Customers Loyal? (2004)Are Your Satisfied Customers …The evolution and future of national customer satisfaction index models (2001)The evolution and future of n…The contribution of emotional satisfaction to consumer loyalty (2001)The contribution of emotional…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Introduction to consumer value (1999)Introduction to consumer valueCustomer satisfaction and its measurement in hospitality enterprises (1999)Customer satisfaction and its…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…Measuring Customer Satisfaction: Fact and Artifact (1992)Measuring Customer Satisfacti…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A framework for marketing image management. (1991)A framework for marketing ima…How to Design and Evaluate Research in Education (1990)How to Design and Evaluate Re…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Investigation of Tourists’ Satisfaction from the Furniture Equipment and Decoration of Hotels in Greece (2024)Investigation of Tourists’ Sa…Factors affecting organizational effectiveness in independent hotels – The case of Iran (2021)Factors affecting organizatio…The Bidirectional Relationship Between Country Image and Product Evaluation: The Mediating Role of Brand Image and the Moderating role of Consumer Nationality (2019)The Bidirectional Relationshi…Perceived experience value, satisfaction and behavioural intentions (2016)Perceived experience value, s…Perceptions of innovativeness among Iranian hotel managers (2014)Perceptions of innovativeness…The Tourist Model in the Collaborative Economy: A Modern Approach (2013)The Tourist Model in the Coll…The drivers of customer satisfaction in the hospitality industry: applying the Kano model to Sicilian hotels (2013)The drivers of customer satis…Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization (2006)Memahami desain metode penelitian kualitatif (2021)METODE PENELITIAN KUALITATIF (2022)Customer repurchase intention (2003)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1990How to Design and Evaluate Research in Education14,565 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 2005Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour1,354 cited
  • 2001The evolution and future of national customer satisfaction index models1,069 cited
  • 2008Tourist satisfaction a cognitive-affective model963 cited
  • 1991A framework for marketing image management.817 cited
  • 1992Measuring Customer Satisfaction: Fact and Artifact706 cited
  • 1999Customer satisfaction and its measurement in hospitality enterprises670 cited
  • 2001The contribution of emotional satisfaction to consumer loyalty647 cited

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1999
Introduction to consumer value
420 cited
  • 2004Are Your Satisfied Customers Loyal?341 cited
  • Cited by

    • 2014Perceptions of innovativeness among Iranian hotel managers50 cited
    • 2013The drivers of customer satisfaction in the hospitality industry: applying the Kano model to Sicilian hotels37 cited
    • 2016Perceived experience value, satisfaction and behavioural intentions32 cited
    • 2013The Tourist Model in the Collaborative Economy: A Modern Approach27 cited
    • 2021Factors affecting organizational effectiveness in independent hotels – The case of Iran24 cited
    • 2019The Bidirectional Relationship Between Country Image and Product Evaluation: The Mediating Role of Brand Image and the Moderating role of Consumer Nationality16 cited
    • 2024Investigation of Tourists’ Satisfaction from the Furniture Equipment and Decoration of Hotels in Greece1 cited