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ANALYZING FACTORS TO IMPROVE SERVICE QUALITY OF LOCAL SPECIALTIES RESTAURANTS: A COMPARISON WITH FAST FOOD RESTAURANTS IN SOUTHERN VIETNAM
13 references·0 citing·47 second hop
ANALYZING FACTORS TO IMPROVE SERVICE QUALITY OF LOCAL SPECIALTIES RESTAURANTS: A COMPARISON WITH FAST FOOD RESTAURANTS IN SOUTHERN VIETNAM (2014)ANALYZING FACTORS TO IMPROVE SERVICE QUAL…The Study of Staff Satisfaction in Consulting Center System-A Case Study of Job Consulting Centers in Ho Chi Minh City, Vietnam (2014)The Study of Staff Satisfacti…An Empirical Study of Customer Satisfaction towards Bank Payment Card Service Quality in Ho Chi Minh Banking Branches (2014)An Empirical Study of Custome…Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale (2010)Enhancing the assessment of t…Servicescape and loyalty intentions: an empirical investigation (2008)Servicescape and loyalty inte…DINESCAPE: A Scale for Customers' Perception of Dining Environments (2008)DINESCAPE: A Scale for Custom…The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)The Effect of Environmental P…Doing Quantitative Research in Education with SPSS (2004)Doing Quantitative Research i…Hotel cleanliness—how do guests view it? Let us get specific. A New Zealand study (2003)Hotel cleanliness—how do gues…Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…Building customer relationships: do discount cards work? (2000)Building customer relationshi…A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The Influence of Background Music on the Behavior of Restaurant Patrons (1986)The Influence of Background M…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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(2006)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations (2010)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Do Customer Loyalty Programs Really Work (1997)Principles of service marketing and management (1999)Loyalty programs and a sense of community (2005)Consumer reactance against loyalty programs (2007)Brand interactions and social media: Enhancing user loyalty through social networking sites (2016)Application of Structural Equation Modeling in Educational Research and Practice (2013)The Usefulness of Qualitative and Quantitative Approaches and Methods in Researching Problem-Solving Ability in Science Education Curriculum (2016)An Exploration of Problematic Smartphone Use among Chinese University Students: Associations with Academic Anxiety, Academic Procrastination, Self-Regulation and Subjective Wellbeing (2018)The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008)
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,051 cited
  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,263 cited
  • 2004Doing Quantitative Research in Education with SPSS1,078 cited
  • 1986The Influence of Background Music on the Behavior of Restaurant Patrons939 cited
  • 2007The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants651 cited
  • 2008DINESCAPE: A Scale for Customers' Perception of Dining Environments427 cited
  • 2008Servicescape and loyalty intentions: an empirical investigation373 cited
  • 2000Building customer relationships: do discount cards work?189 cited
  • 2010Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale143 cited
  • 2003Hotel cleanliness—how do guests view it? Let us get specific. A New Zealand study111 cited
  • 2014An Empirical Study of Customer Satisfaction towards Bank Payment Card Service Quality in Ho Chi Minh Banking Branches27 cited
  • 2014The Study of Staff Satisfaction in Consulting Center System-A Case Study of Job Consulting Centers in Ho Chi Minh City, Vietnam9 cited

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