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Consumer perception of interface quality, security, and loyalty in electronic commerce
16 references·16 citing·44 second hopsampled
Consumer perception of interface quality, security, and loyalty in electronic commerce (2009)Consumer perception of interface quality,…The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The role played by perceived …E-S-QUAL (2004)E-S-QUALCustomer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…The development of initial trust in an online company by new customers (2003)The development of initial tr…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…Quality and effectiveness in Web-based customer support systems (2002)Quality and effectiveness in …Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Customer Loyalty in E-Commerce (2002)Customer Loyalty in E-CommercePerceived security and World Wide Web purchase intention (2001)Perceived security and World …Atmospheric qualities of online retailing (2001)Atmospheric qualities of onli…Switching barriers and repurchase intentions in services (2000)Switching barriers and repurc…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…A structural model of end user computing satisfaction and user performance (1996)A structural model of end use…The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect (1993)The effects of satisfaction a…The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience (2021)The impact of online shopping…The moderating effects of gender on customer satisfaction and continuance intention in mobile commerce: a UTAUT-based perspective (2019)The moderating effects of gen…Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)Impact of self-service techno…A mixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives (2018)A mixed method investigation …Customers’ perceived website service quality and its effects on e-loyalty (2017)Customers’ perceived website …What drives in-app purchase intention for mobile games? An examination of perceived values and loyalty (2016)What drives in-app purchase i…Perceived irritation in online shopping: The impact of website design characteristics (2015)Perceived irritation in onlin…Consumer perception of knowledge-sharing in travel-related Online Social Networks (2015)Consumer perception of knowle…Applying flow theory to booking experiences: An integrated model in an online service context (2015)Applying flow theory to booki…The effect of website features in online relationship marketing: A case of online hotel booking (2014)The effect of website feature…Measuring perceived security in B2C electronic commerce website usage: A respecification and validation (2014)Measuring perceived security …Generation Y travelers’ commitment to online social network websites (2012)Generation Y travelers’ commi…Development of a quantitative model of the impact of customers’ personality and perceptions on Internet banking use (2012)Development of a quantitative…A new hybrid MCDM model combining DANP with VIKOR to improve e-store business (2012)A new hybrid MCDM model combi…The moderating effect of customer perceived value on online shopping behaviour (2011)The moderating effect of cust…Falling in love with online games: The uses and gratifications perspective (2010)Falling in love with online g…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Empirical testing of a model of online store atmospherics and shopper responses (2003)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The effect of web interface features on consumer online purchase intentions (2008)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Structural equation modeling in practice: A review and recommended two-step approach. (1988)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Diffusion of Innovations 1 (2019)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Qualitative Data Analysis (2008)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Understanding Customer Experience Throughout the Customer Journey (2016)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)From e-commerce to social commerce: A close look at design features (2012)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2004E-S-QUAL3,962 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2005The role played by perceived usability, satisfaction and consumer trust on website loyalty1,684 cited
  • 2000Switching barriers and repurchase intentions in services1,570 cited
  • 2001Atmospheric qualities of online retailing1,472 cited
  • 2003The development of initial trust in an online company by new customers1,114 cited
  • 2002Customer Loyalty in E-Commerce1,062 cited
  • 1993The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect727 cited
  • 2001Perceived security and World Wide Web purchase intention684 cited
  • 1996A structural model of end user computing satisfaction and user performance

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508 cited
  • 2002Quality and effectiveness in Web-based customer support systems508 cited
  • Cited by

    • 2010Falling in love with online games: The uses and gratifications perspective430 cited
    • 2011The moderating effect of customer perceived value on online shopping behaviour398 cited
    • 2015Consumer perception of knowledge-sharing in travel-related Online Social Networks332 cited
    • 2016What drives in-app purchase intention for mobile games? An examination of perceived values and loyalty326 cited
    • 2014The effect of website features in online relationship marketing: A case of online hotel booking308 cited
    • 2012A new hybrid MCDM model combining DANP with VIKOR to improve e-store business284 cited
    • 2018Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction243 cited
    • 2012Generation Y travelers’ commitment to online social network websites217 cited
    • 2015Perceived irritation in online shopping: The impact of website design characteristics203 cited
    • 2021The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience198 cited
    • 2012Development of a quantitative model of the impact of customers’ personality and perceptions on Internet banking use187 cited
    • 2017Customers’ perceived website service quality and its effects on e-loyalty179 cited
    • 2015Applying flow theory to booking experiences: An integrated model in an online service context176 cited
    • 2014Measuring perceived security in B2C electronic commerce website usage: A respecification and validation174 cited
    • 2018A mixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives174 cited
    • 2019The moderating effects of gender on customer satisfaction and continuance intention in mobile commerce: a UTAUT-based perspective170 cited