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Sequence effects in service bundles: Implications for service design and scheduling
16 references·13 citing·40 second hop
Sequence effects in service bundles: Implications for service design and scheduling (2013)Sequence effects in service bundles: Impl…Welcome to the experience economy (2019)Welcome to the experience eco…Service Design for Experience-Centric Services (2009)Service Design for Experience…An Overview of Pricing Models for Revenue Management (2003)An Overview of Pricing Models…Strategic Bundling of Products and Prices: A New Synthesis for Marketing (2002)Strategic Bundling of Product…Welcome to the experience economy. (1998)Welcome to the experience eco…Back to Bentham? Explorations of Experienced Utility (1997)Back to Bentham? Explorations…When More Pain Is Preferred to Less: Adding a Better End (1993)When More Pain Is Preferred t…Preferences for sequences of outcomes. (1993)Preferences for sequences of …Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Gambling with the House Money and Trying to Break Even: The Effects of Prior Outcomes on Risky Choice (1990)Gambling with the House Money…Discrete Choice Analysis: Theory and Application to Travel Demand. (1987)Discrete Choice Analysis: The…Anticipation and the Valuation of Delayed Consumption (1987)Anticipation and the Valuatio…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process (1983)A Longitudinal Assessment of …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Individual Choice Behavior (1962)Individual Choice BehaviorThe role of episodic memory sampling in evaluation (2023)The role of episodic memory s…The Engineering of Consumer Experiences under Affect Assimilation and Quality Contrast (2023)The Engineering of Consumer E…Bringing together the whats and hows in the service innovation literature: An integrative framework (2022)Bringing together the whats a…A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design (2021)A Theory of Interior Peaks: A…Memory-based and online strategies in retrospective evaluations (2019)Memory-based and online strat…Return and refund policy for product and core service bundling in the dual‐channel supply chain (2017)Return and refund policy for …Modeling the consumer journey for membership services (2017)Modeling the consumer journey…Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services (2016)Surprise, Anticipation, and S…OM Forum—The Service and Information Economy: Research Opportunities (2015)OM Forum—The Service and Info…An Analytical Framework for Value Co-Production in Services (2015)An Analytical Framework for V…The role of coordinated marketing-operations strategy in services (2014)The role of coordinated marke…Signaling eco-certification (2014)Signaling eco-certificationCustomer Experience and Service Design (2014)Customer Experience and Servi…RATIONAL CHOICE AND THE FRAMING OF DECISIONS (1988)Loss Aversion in Riskless Choice: A Reference-Dependent Model (1991)Well-being : the foundations of hedonic psychology (1999)Time Discounting and Time Preference: A Critical Review (2002)A perspective on judgment and choice: Mapping bounded rationality. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1987Discrete Choice Analysis: Theory and Application to Travel Demand.5,542 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1997Back to Bentham? Explorations of Experienced Utility2,517 cited
  • 1962Individual Choice Behavior2,469 cited
  • 1990Gambling with the House Money and Trying to Break Even: The Effects of Prior Outcomes on Risky Choice2,378 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1993When More Pain Is Preferred to Less: Adding a Better End1,501 cited
  • 1987Anticipation and the Valuation of Delayed Consumption1,330 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 1983A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process876 cited
  • 2003An Overview of Pricing Models for Revenue Management798 cited
  • 2002Strategic Bundling of Products and Prices: A New Synthesis for Marketing

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788 cited
  • 1993Preferences for sequences of outcomes.769 cited
  • Cited by

    • 2016Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services63 cited
    • 2017Return and refund policy for product and core service bundling in the dual‐channel supply chain42 cited
    • 2015An Analytical Framework for Value Co-Production in Services39 cited
    • 2017Modeling the consumer journey for membership services33 cited
    • 2015OM Forum—The Service and Information Economy: Research Opportunities30 cited
    • 2014The role of coordinated marketing-operations strategy in services22 cited
    • 2014Signaling eco-certification19 cited
    • 2022Bringing together the whats and hows in the service innovation literature: An integrative framework17 cited
    • 2021A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design17 cited
    • 2014Customer Experience and Service Design14 cited
    • 2023The role of episodic memory sampling in evaluation4 cited
    • 2019Memory-based and online strategies in retrospective evaluations3 cited
    • 2023The Engineering of Consumer Experiences under Affect Assimilation and Quality Contrast2 cited