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Closing the gaps: service quality in sport tourism
16 references·1 citing·43 second hop
Closing the gaps: service quality in sport tourism (1999)Closing the gaps: service quality in spor…Hospitality and Travel Marketing (2022)Hospitality and Travel Market…Sport Tourism: A Critical Analysis of Research (1998)Sport Tourism: A Critical Ana…Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination (1998)Assessing the Theatrical Comp…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Service Quality and Customer Loyalty in the Commercial Airline Industry (1993)Service Quality and Customer …Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Dramatizing the Service Experience: a Managerial Approach (1992)Dramatizing the Service Exper…Two Approaches to Service Quality Dimensions (1991)Two Approaches to Service Qua…Measuring Service Quality in the Travel and Tourism Industry (1991)Measuring Service Quality in …Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model (1991)Analysing Service Quality in …Managing Services Marketing: Text and Readings (1989)Managing Services Marketing: …Compatibility Management: Customer‐to‐Customer Relationships in Service Environments (1989)Compatibility Management: Cus…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Market Management (1984)Strategic Market ManagementPerceived service quality and life satisfaction: the mediating role of the actor's satisfaction-with-event (2012)Perceived service quality and…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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(1977)Tourism: Principles, Practices, Philosophies (1990)Critical reflections on the economic impact assessment of a mega-event: the case of 2002 FIFA World Cup (2004)The Interrelationship between Sport Event and Destination Image and Sport Tourists' Behaviours (2007)Evaluating the perceived social impacts of hosting large-scale sport tourism events: Scale development and validation (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The destination product and its impact on traveller perceptions (2000)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Customer-based brand equity for a destination (2007)A Service Quality Model and its Marketing Implications (1984)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior (2000)Influence of Corporate Social Responsibility on Loyalty and Valuation of Services (2005)The Effect of a Market Orientation on Business Profitability (1990)Marketing Strategy-Performance Relationship: An Investigation of the Empirical Link in Export Market Ventures (1994)The Comparative Advantage Theory of Competition (1995)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1984Strategic Market Management1,271 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited
  • 1991Two Approaches to Service Quality Dimensions709 cited
  • 1998Sport Tourism: A Critical Analysis of Research706 cited
  • 1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model661 cited
  • 1991Measuring Service Quality in the Travel and Tourism Industry561 cited
  • 1993Service Quality and Customer Loyalty in the Commercial Airline Industry497 cited
  • 1989Compatibility Management: Customer‐to‐Customer Relationships in Service Environments429 cited
  • 2022Hospitality and Travel Marketing421 cited
  • 1989Managing Services Marketing: Text and Readings237 cited
  • 1998Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination

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180 cited
  • 1992Dramatizing the Service Experience: a Managerial Approach167 cited
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    • 2012Perceived service quality and life satisfaction: the mediating role of the actor's satisfaction-with-event26 cited