Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer value in the hotel industry: What managers believe they deliver and what customer experience

16 references·16 citing·36 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
2001Consumer perceived value: The development of a multiple item scale6,635 cited
1997Customer value: The next source for competitive advantage4,662 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
2000Quality, satisfaction and behavioral intentions2,686 cited
2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
2004Responsive and Proactive Market Orientation and New‐Product Success*1,465 cited
2002Customer perceived value: a substitute for satisfaction in business markets?1,268 cited
1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,238 cited
1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
2005Perceived value of the purchase of a tourism product

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,073 cited

2002Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service1,027 cited

2001Value Creation in Buyer–Seller Relationships885 cited

Cited by

2014The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction440 cited
2019Emotional intelligence or artificial intelligence– an employee perspective369 cited
2017Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis356 cited
2013Can we get from liking to buying? Behavioral differences in hedonic and utilitarian Facebook usage309 cited
2013Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study264 cited
2011Hospitality marketing research: Recent trends and future directions223 cited
2014Muslim Tourist Perceived Value in the Hospitality and Tourism Industry209 cited
2018Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty207 cited
2021WHAT LEADS GUESTS TO SATISFACTION AND LOYALTY IN UAE FIVE-STAR HOTELS? AHP ANALYSIS TO SERVICE QUALITY DIMENSIONS192 cited
2013How reputation creates loyalty in the restaurant sector178 cited
2016Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain176 cited
2015Service quality and customer satisfaction: qualitative research implications for luxury hotels166 cited
2013Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry156 cited
2017A multidimensional service-value scale based on Holbrook’s typology of customer value149 cited
2015Does hotel attribute importance differ by hotel? Focusing on hotel star-classifications and customers’ overall ratings148 cited
2011Guests' perceptions on factors influencing customer loyalty140 cited