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Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management, and Customer Satisfaction

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References

2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
2002Does Customer Knowledge Affect How Loyalty is Formed?281 cited
2010Relationship Marketing and Customer Loyalty in a Retail Setting: A Dyadic Exploration122 cited

Cited by

2021Effects of service quality and customer satisfaction on loyalty of bank customers452 cited
2017Marketing intelligence and customer relationships: empirical evidence from Jordanian banks36 cited
2015A Theoretical Review of CRM Effects on Customer Satisfaction and Loyalty28 cited
2020Organizational Performance and Sustainability in Manufacturing and Service through TQM Implementation17 cited
2018The Mediating Role of Customers' Satisfaction on the Effect of CRM on Long-Term Customers Loyalty in the Banking Sector in the Palestinian Territory14 cited
2022Analisis Pengaruh Kepuasan, Kualitas layanan, Dan Nilai Harga Terhadap Loyalitas Pelanggan Pada Restoran Seafood Di Kota Batam7 cited

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