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Total quality management in the hospitality industry

3 references·7 citing·36 second hop

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
1982Out of the Crisis7,297 cited
1990Juran's Quality Control Handbook1,384 cited

Cited by

2017Continuous improvement methodologies and practices in hospitality and tourism45 cited
1994A model and a research agenda for total quality management25 cited
1996Quality practices and perceptions of Valencian hospitality enterprises: an empirical analysis21 cited
2007CALIDAD DE SERVICIO EN LA INDUSTRIA HOTELERA: REVISIÓN DE LA LITERATURA16 cited
1996TQM implementation in New Zealand service organizations13 cited
2012Implementing Total Quality Management in the Hotel Industry12 cited
2021The implementation of Total Quality Management (TQM) in the hotel industry11 cited

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