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The Impact of Product and Service Quality on Brand Loyalty
16 references·15 citing·33 second hop
The Impact of Product and Service Quality on Brand Loyalty (2005)The Impact of Product and Service Quality…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Understanding the Customer Ba…Tourism Destination Loyalty (2000)Tourism Destination LoyaltyAnalyzing the Commitment-Loyalty Link in Service Contexts (1999)Analyzing the Commitment-Loya…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Zero defections: quality comes to services. (1990)Zero defections: quality come…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Brand Loyalty Vs. Repeat Purc…Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine (2021)Understanding the perceived s…IMPACT OF SERVICE QUALITY AND BRAND IMAGE ON BRAND LOYALTY: THE MEDIATING ROLE OF CUSTOMER SATISFACTION (2020)IMPACT OF SERVICE QUALITY AND…Encourage stakeholder engagement in sustainable development: Drivers of consumers themselves benefits and society welfares (2020)Encourage stakeholder engagem…Understanding memorable tourism experiences as the determinants of tourists' behaviour (2019)Understanding memorable touri…QSR customer sustainable behaviors and brand practice perceptions on willingness to pay a premium (2019)QSR customer sustainable beha…Build or buy? The individual and unit-level performance of internally versus externally selected managers over time. (2018)Build or buy? The individual …The Influence of Service Quality, Brand Image, and Customer Satisfaction on Customer Loyalty for Private Karaoke Roomsin Taiwan (2015)The Influence of Service Qual…The Impact of Price-Based and New Product Promotions on Fast Food Restaurant Sales and Stock Prices (2015)The Impact of Price-Based and…The impact of brand equity on brand loyalty: The mediating role of customer satisfaction (2015)The impact of brand equity on…Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level (2015)Applying mixed methods to ide…Measuring Service Quality Perceptions of Restaurant Experiences: The Disparity Between Comment Cards and DINESERV (2011)Measuring Service Quality Per…The Antecedents and Consequences of Brand Image: Based on Keller’s Customer-Based Brand Equity (2009)The Antecedents and Consequen…Consumers' Willingness to Pay and to Patronize According to Major Restaurant Attributes (2009)Consumers' Willingness to Pay…Applying loss aversion to assess the effect of customers’ asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector (2009)Applying loss aversion to ass…The Mediating Effects of Perceived Value and Customer Satisfaction on Customer Loyalty in the Chinese Restaurant Setting (2008)The Mediating Effects of Perc…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)From Intentions to Actions: A Theory of Planned Behavior (1985)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The theory of planned behavior (1991)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
this work references cited by second hop

References

  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1996Measuring Brand Equity Across Products and Markets3,591 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1978Brand Loyalty: Measurement and Management1,629 cited
  • 1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
  • 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
  • 2000Tourism Destination Loyalty1,143 cited
  • 1999Analyzing the Commitment-Loyalty Link in Service Contexts

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987 cited
  • 1978Brand Loyalty: Measurement and Management974 cited
  • Cited by

    • 2019Understanding memorable tourism experiences as the determinants of tourists' behaviour170 cited
    • 2015Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level52 cited
    • 2009Applying loss aversion to assess the effect of customers’ asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector48 cited
    • 2018Build or buy? The individual and unit-level performance of internally versus externally selected managers over time.47 cited
    • 2011Measuring Service Quality Perceptions of Restaurant Experiences: The Disparity Between Comment Cards and DINESERV42 cited
    • 2008The Mediating Effects of Perceived Value and Customer Satisfaction on Customer Loyalty in the Chinese Restaurant Setting41 cited
    • 2021Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine34 cited
    • 2015The impact of brand equity on brand loyalty: The mediating role of customer satisfaction31 cited
    • 2015The Influence of Service Quality, Brand Image, and Customer Satisfaction on Customer Loyalty for Private Karaoke Roomsin Taiwan29 cited
    • 2020IMPACT OF SERVICE QUALITY AND BRAND IMAGE ON BRAND LOYALTY: THE MEDIATING ROLE OF CUSTOMER SATISFACTION24 cited
    • 2019QSR customer sustainable behaviors and brand practice perceptions on willingness to pay a premium23 cited
    • 2009Consumers' Willingness to Pay and to Patronize According to Major Restaurant Attributes22 cited
    • 2009The Antecedents and Consequences of Brand Image: Based on Keller’s Customer-Based Brand Equity20 cited
    • 2015The Impact of Price-Based and New Product Promotions on Fast Food Restaurant Sales and Stock Prices20 cited
    • 2020Encourage stakeholder engagement in sustainable development: Drivers of consumers themselves benefits and society welfares18 cited