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World Wrestling Entertainment Responds to the Chris Benoit Tragedy: A Case Study
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World Wrestling Entertainment Responds to the Chris Benoit Tragedy: A Case Study (2011)World Wrestling Entertainment Responds to…Crisis Management: A Communicative Approach (2010)Crisis Management: A Communic…A Practitioner's Guide to Public Relations Research, Evaluation and Measurement (2010)A Practitioner's Guide to Pub…Strategic Planning for Public Relations (2004)Strategic Planning for Public…Deep and surface threats: conceptual and practical implications for “crisis” vs. “problem” (2002)Deep and surface threats: con…Chaos and crisis: propositions for a general theory of crisis communication (2002)Chaos and crisis: proposition…Blowout!: Firestone’s image restoration campaign (2002)Blowout!: Firestone’s image r…Crisis Communication: A Review of Some Best Practices (2001)Crisis Communication: A Revie…Corporate Apologia: When an Organization Speaks in Defense of Itself (2001)Corporate Apologia: When an O…Anticipatory Model of Crisis Management: A Vigilant Response to Technological Crises (2001)Anticipatory Model of Crisis …Crisis management: Advantages of a relational perspective. (2000)Crisis management: Advantages…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Reframing Crisis Management (1998)Reframing Crisis ManagementImage repair discourse and crisis communication (1997)Image repair discourse and cr…Accounts, excuses, and apologies: a theory of image restoration strategies (1995)Accounts, excuses, and apolog…They spoke in defense of themselves: On the generic criticism of apologia (1973)They spoke in defense of them…A Theory of Cognitive Dissonance (1957)The psychology of interpersonal relations. (1958)Genre as social action (1984)Choosing the Right Words (1995)Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)A Theory of Cognitive Dissonance (2017)THE PROCESSING OF CRISIS AND NON‐CRISIS STRATEGIC ISSUES (1986)Legitimation endeavors: Impression management strategies used by an organization in crisis (1994)An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)The Handbook of Crisis Communication (2010)TOPOI and rhetorical competence (1979)AT&T: “Apologies are not enough” (1994)Issue management and crisis management: An integrated, non-linear, relational construct (2007)Reputation Repair After a Serious Restatement (2014)Chaos theory as a model for managing issues and crises (1996)Communication, Organization, and Crisis (1998)Complex Systems in Crisis: Anticipation and Resilience in Dynamic Environments (2001)Onward Into More Fog: Thoughts on Public Relations' Research Directions (2006)Attachment and Loss (1969)Men and Women of the Corporation. (1978)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Sensemaking in Organizations: Taking Stock and Moving Forward (2013)Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams (2017)Organizational resilience: a capability-based conceptualization (2019)Crisis and Emergency Risk Communication as an Integrative Model (2005)The Politics of Crisis Management (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Defining Strategic Communication (2007)Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern (2015)Communication Theory: An Underrated Pillar on Which Strategic Communication Rests (2018)The Protective Powers of Crisis Response Strategies (2006)Parameters for Crisis Communication (2010)Relationships between organizations and publics: Development of a multi-dimensional organization-public relationship scale (1999)An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches (2001)Explicating Relationship Management as a General Theory of Public Relations (2003)Corporate social reporting and reputation risk management (2008)
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References

  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,459 cited
  • 1998Reframing Crisis Management1,611 cited
  • 1997Image repair discourse and crisis communication1,566 cited
  • 1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
  • 1973They spoke in defense of themselves: On the generic criticism of apologia539 cited
  • 2004Strategic Planning for Public Relations282 cited
  • 2002Chaos and crisis: propositions for a general theory of crisis communication163 cited
  • 2002Blowout!: Firestone’s image restoration campaign117 cited
  • 2000Crisis management: Advantages of a relational perspective.109 cited
  • 2001Corporate Apologia: When an Organization Speaks in Defense of Itself96 cited
  • 2001Crisis Communication: A Review of Some Best Practices94 cited
  • 2010Crisis Management: A Communicative Approach83 cited
  • 2002Deep and surface threats: conceptual and practical implications for “crisis” vs. “problem”68 cited
  • 2010A Practitioner's Guide to Public Relations Research, Evaluation and Measurement46 cited
  • 2001Anticipatory Model of Crisis Management: A Vigilant Response to Technological Crises34 cited

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