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Reputation and e-commerce: eBay auctions and the asymmetrical impact of positive and negative ratings

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References

1980Toward a positive theory of consumer choice5,574 cited
1990WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY.5,424 cited
1996Reputation: Realizing Value from the Corporate Image2,620 cited
1994Trust and commitment in the United States and Japan2,391 cited
1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
1994Trustworthiness as a Source of Competitive Advantage2,211 cited
2000No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality2,159 cited
1982The Psychology of Preferences1,734 cited
1994The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–19121,469 cited
1995Trustworthiness as a source of competitive advantage1,430 cited
1998The emerging role of electronic marketplaces on the Internet1,379 cited
1988Reputation and corporate strategy: A review of recent theory and applications1,339 cited
1982Consumer Information, Product Quality, and Seller Reputation843 cited
1996Electronic Commerce: Structures and Issues686 cited
1997THE EFFECT OF REPUTATION ON THE DECISION TO JOINT VENTURE

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431 cited

1999Identity in Organizations: Building Theory Through ConversationsIdentity in Organizations: Building Theory Through Conversations, edited by Whetten David A. Godfrey Paul C.. Thousand Oaks, CA: Sage, 1998.426 cited

Cited by

2009The Meaning of Social Capital and its Link to Collective Action432 cited
2002Corporate Reputation361 cited
2012Key Factors in the Market for Remanufactured Products308 cited
2019Which of These Things Are Not Like the Others? Comparing the Rational, Emotional, and Moral Aspects of Reputation, Status, Celebrity, and Stigma234 cited
2015Perceived derived attributes of online customer reviews220 cited
2013Reputation and Decision Making under Ambiguity: A Study of U.S. Venture Capital Firms' Investments in the Emerging Clean Energy Sector218 cited
2013Reputation Formation and the Evolution of Cooperation in Anonymous Online Markets215 cited
2006Business and Social Reputation: Exploring the Concept and Main Dimensions of Corporate Reputation202 cited
2008Dressing Your Online Auction Business for Success: An Experiment Comparing Two eBay Businesses1177 cited
2006International Market Entry by U.S. Internet Firms: An Empirical Analysis of Country Risk, National Culture, and Market Size160 cited
2003Personal Reputation in Organizations160 cited
2011To buy or not to buy: Influence of seller photos and reputation on buyer trust and purchase behavior150 cited
2007Online behavioural intentions: an empirical investigation of antecedents and moderators141 cited
2021Gamification and reputation: key determinants of e-commerce usage and repurchase intention140 cited
2016eWOM, eReferral and gender in the virtual community138 cited
2004Exploring the role of perceived external prestige in managers' turnover intentions136 cited