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An Assessment of the Services Quality of Palestine Higher Education
16 references·3 citing·36 second hop
An Assessment of the Services Quality of Palestine Higher Education (2012)An Assessment of the Services Quality of …United States Agency for International Development (2011)United States Agency for Inte…Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…What Matters in College? Four Critical Years Revisited. (1994)What Matters in College? Four…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Relationship approach to mark…The PIMS principles: Linking strategy to performance (1989)The PIMS principles: Linking …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Higher education as a filter (1973)Higher education as a filterDetermining Sample Size for Research Activities (1970)Determining Sample Size for R…A Second Generation Little Jiffy (1970)A Second Generation Little Ji…Effect of service quality on graduates’ satisfaction (2019)Effect of service quality on …Service Quality at Technical and Vocational Education and Training Colleges: Perception According to Demographic Factors (2018)Service Quality at Technical …The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University (2015)The Impact of Perceived Servi…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Developing Buyer-Seller Relationships (1987)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)The Application of Electronic Computers to Factor Analysis (1960)A Rationale and Test for the Number of Factors in Factor Analysis (1965)Comparison of five rules for determining the number of components to retain. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1970Determining Sample Size for Research Activities18,904 cited
  • 1974An Index of Factorial Simplicity14,857 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1994What Matters in College? Four Critical Years Revisited.5,745 cited
  • 1973Higher education as a filter5,135 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1970A Second Generation Little Jiffy4,816 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2,274 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface

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1,327 cited
  • 1989The PIMS principles: Linking strategy to performance1,302 cited
  • 2011United States Agency for International Development1,243 cited
  • Cited by

    • 2019Effect of service quality on graduates’ satisfaction31 cited
    • 2015The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University30 cited
    • 2018Service Quality at Technical and Vocational Education and Training Colleges: Perception According to Demographic Factors23 cited