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Integrating analysis of customers' processes into roadmapping: The value-creation perspective
16 references·0 citing·41 second hop
Integrating analysis of customers' processes into roadmapping: The value-creation perspective (2011)Integrating analysis of customers' proces…Qualitative Research in Business and Management (2020)Qualitative Research in Busin…A service perspective on business relationships: The value creation, interaction and marketing interface (2010)A service perspective on busi…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Designing Multi-Interface Service Experiences (2008)Designing Multi-Interface Ser…Service Management and Marketing: Customer Management in Service Competition (2007)Service Management and Market…Managing the co-creation of value (2007)Managing the co-creation of v…Customer Value Creation: A Practical Framework (2007)Customer Value Creation: A Pr…Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing (2001)Diagnosing Customer Value: In…Action research (1999)Action researchStrategies for Survival in Fast-Changing Industries (1998)Strategies for Survival in Fa…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Business Process Change: A Study of Methodologies, Techniques, and Tools* (1997)Business Process Change: A St…The value concept and relationship marketing (1996)The value concept and relatio…From Value Chain to Value Constellation (1996)From Value Chain to Value Con…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Chief executives define their own data needs. (1979)Process innovation: reengineering work through information technology (1993)The Role of Relational Information Processes and Technology Use in Customer Relationship Management (2005)Organizational Path Dependence: Opening the Black Box (2009)Service, value networks and learning (2009)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The balanced scorecard : measures that drive performance (1992)The Promise of Entrepreneurship as a Field of Research (2000)Co-creating value for luxury brands (2009)Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants (2009)Characterizing Value as an Experience (2012)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Customer Engagement (2011)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Customer satisfaction with services: putting perceived value into the equation (2000)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)A Qualitative Study (2009)Building a Conceptual Framework: Philosophy, Definitions, and Procedure (2009)The case study method in family business research: Guidelines for qualitative scholarship (2014)On value and value co-creation: A service systems and service logic perspective (2008)Defining gamification (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2020Qualitative Research in Business and Management1,823 cited
  • 2007Customer Value Creation: A Practical Framework1,011 cited
  • 1997Business Process Change: A Study of Methodologies, Techniques, and Tools*985 cited
  • 2007Service Management and Marketing: Customer Management in Service Competition892 cited
  • 1999Action research782 cited
  • 2010A service perspective on business relationships: The value creation, interaction and marketing interface656 cited
  • 2001Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing638 cited
  • 1998Strategies for Survival in Fast-Changing Industries634 cited
  • 2008Designing Multi-Interface Service Experiences394 cited

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  • 1996From Value Chain to Value Constellation184 cited
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