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Visualizing Service Operations
16 references·16 citing·28 second hopsampled
Visualizing Service Operations (2012)Visualizing Service OperationsMoving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Whither Services Marketing? (2004)Whither Services Marketing?Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Lean Thinking-Banish Waste and Create Wealth in Your Corporation. (1997)Lean Thinking-Banish Waste an…The Theory of the Growth of the Firm (1995)The Theory of the Growth of t…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Restoring Our Competitive Edge: Competing through Manufacturing. (1985)Restoring Our Competitive Edg…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Designing services that deliver (1984)Designing services that deliv…The importance of human-related factors on service innovation and performance (2019)The importance of human-relat…Service quality management of online car-hailing based on PCN in the sharing economy (2019)Service quality management of…Leveraging service design as a multidisciplinary approach to service innovation (2019)Leveraging service design as …Advancing service design research with design science research (2019)Advancing service design rese…Service operations: what’s next? (2018)Service operations: what’s ne…Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare (2018)Service Design for Value Netw…Service modularity and architecture – an overview and research agenda (2017)Service modularity and archit…The MINDS Method (2016)The MINDS MethodOperationalising IoT for reverse supply: the development of use-visibility measures (2016)Operationalising IoT for reve…Meta-model of servitization: The integrative profiling approach (2016)Meta-model of servitization: …Innovation and Big Data in Smart Service Systems (2016)Innovation and Big Data in Sm…An exploratory study into managing value creation in tourism service firms: Understanding value creation phases at the intersection of the tourism service firm and their customers (2015)An exploratory study into man…Optimal Design of Coproductive Services: Interaction and Work Allocation (2014)Optimal Design of Coproductiv…A through-life costing methodology for use in product–service-systems (2014)A through-life costing method…Service Supply Chains: A Customer Perspective (2012)Service Supply Chains: A Cust…Customer Roles in Service Supply Chains and Opportunities for Innovation (2012)Customer Roles in Service Sup…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Strategizing, economizing, and economic organization (1991)Case research in operations management (2002)Sustainable Operations Management (2005)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)On value and value co-creation: A service systems and service logic perspective (2008)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1995The Theory of the Growth of the Firm13,774 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1985Restoring Our Competitive Edge: Competing through Manufacturing.2,212 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 1997Lean Thinking-Banish Waste and Create Wealth in Your Corporation.1,836 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 1984Designing services that deliver

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1,272 cited
  • 2004Whither Services Marketing?1,242 cited
  • Cited by

    • 2019The importance of human-related factors on service innovation and performance196 cited
    • 2016Meta-model of servitization: The integrative profiling approach194 cited
    • 2016The MINDS Method181 cited
    • 2012Customer Roles in Service Supply Chains and Opportunities for Innovation159 cited
    • 2016Operationalising IoT for reverse supply: the development of use-visibility measures122 cited
    • 2016Innovation and Big Data in Smart Service Systems118 cited
    • 2014Optimal Design of Coproductive Services: Interaction and Work Allocation114 cited
    • 2019Leveraging service design as a multidisciplinary approach to service innovation112 cited
    • 2018Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare108 cited
    • 2017Service modularity and architecture – an overview and research agenda103 cited
    • 2018Service operations: what’s next?100 cited
    • 2015An exploratory study into managing value creation in tourism service firms: Understanding value creation phases at the intersection of the tourism service firm and their customers95 cited
    • 2014A through-life costing methodology for use in product–service-systems89 cited
    • 2012Service Supply Chains: A Customer Perspective86 cited
    • 2019Service quality management of online car-hailing based on PCN in the sharing economy79 cited
    • 2019Advancing service design research with design science research73 cited