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The current state of six sigma application in services
13 references·16 citing·33 second hop
The current state of six sigma application in services (2007)The current state of six sigma applicatio…Six Sigma: concepts, tools, and applications (2005)Six Sigma: concepts, tools, a…Some pros and cons of six sigma: an academic perspective (2004)Some pros and cons of six sig…Six Sigma in the UK service organisations: results from a pilot survey (2004)Six Sigma in the UK service o…Benefits, obstacles, and future of six sigma approach (2004)Benefits, obstacles, and futu…Key ingredients for the effective implementation of Six Sigma program (2002)Key ingredients for the effec…Critical success factors for the successful implementation of six sigma projects in organisations (2002)Critical success factors for …Six sigma seen as a methodology for total quality management (2001)Six sigma seen as a methodolo…Successful implementation of Six Sigma: benchmarking General Electric Company (2000)Successful implementation of …The Impact of Six Sigma Improvement—A Glimpse into the Future of Statistics (1999)The Impact of Six Sigma Impro…Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations (1999)Six Sigma: The Breakthrough M…Service Quality (1994)Service QualityThe management and control of quality (1989)The management and control of…Citation Analysis as a Tool in Journal Evaluation (1972)Citation Analysis as a Tool i…Impacts of Lean Six Sigma on improving a higher education system: a case study (2019)Impacts of Lean Six Sigma on …An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions (2018)An empirical investigation of…A structured review of Lean Six Sigma in various industrial sectors (2018)A structured review of Lean S…Implementation of Lean Six Sigma in Saudi Arabian organisations (2017)Implementation of Lean Six Si…Road towards Lean Six Sigma in service industry: a multi-factor integrated framework (2016)Road towards Lean Six Sigma i…Development of a methodology to assist manufacturing SMEs in the selection of appropriate lean tools (2016)Development of a methodology …Barriers in green lean six sigma product development process: an ISM approach (2016)Barriers in green lean six si…A Lean Six Sigma framework for the reduction of ship loading commercial time in the iron ore pelletising industry (2016)A Lean Six Sigma framework fo…Conceptualisation of Sustainable Green Lean Six Sigma: an empirical analysis (2015)Conceptualisation of Sustaina…Six Sigma methodology: a structured review (2014)Six Sigma methodology: a stru…Lean Six Sigma in SMEs: an exploration through literature review (2013)Lean Six Sigma in SMEs: an ex…The relationship between operating efficiency and service quality: are they compatible? (2012)The relationship between oper…Reconstructing Six Sigma barriers in manufacturing and service organizations (2011)Reconstructing Six Sigma barr…Uptake and success factors of Six Sigma in the financial services industry (2010)Uptake and success factors of…The implementation of lean Six Sigma in financial services organizations (2010)The implementation of lean Si…The challenges of six sigma in improving service quality (2009)The challenges of six sigma i…Total quality control (1961)Chief executives define their own data needs. (1979)The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (2000)Six sigma in small‐ and medium‐sized UK manufacturing enterprises (2005)Lean, six sigma and lean sigma: fads or real process improvement methods? (2008)Critical success factors for implementing lean production: the effect of contingencies (2015)Implementing Six Sigma: Smarter Solutions Using Statistical Methods (2000)Six Sigma: a literature review (2010)Identification of the Critical Factors of TQM* (1996)Six sigma for service processes (2006)The evolving theory of quality management: The role of Six Sigma (2008)Quality-Control Handbook. (1952)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)What is total quality control the japanese way (1985)A framework for the dimensions of quality in higher education (1996)Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Destination service quality, affective image and revisit intention: The moderating role of past experience (2015)Networks of Scientific Papers (1965)Why the impact factor of journals should not be used for evaluating research (1997)The History and Meaning of the Journal Impact Factor (2006)What do citation counts measure? A review of studies on citing behavior (2008)Process Management and Technological Innovation: A Longitudinal Study of the Photography and Paint Industries (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Ambidexterity and Performance in Small-to Medium-Sized Firms: The Pivotal Role of Top Management Team Behavioral Integration (2006)Responsibility: The new business imperative (2002)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)The Effect of Training on Employee Performance (2013)Six Sigma quality: a structured review and implications for future research (2010)Green lean and the need for Six Sigma (2015)An integrated fuzzy MOORA method and FMEA technique for sustainable supplier selection considering quantity discounts and supplier's risk (2018)Mapping the critical links between organizational culture and TQM/Six Sigma practices (2009)Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence (2007)Critical failure factors of Lean Six Sigma: a systematic literature review (2014)
this work references cited by second hop

References

  • 1972Citation Analysis as a Tool in Journal Evaluation2,781 cited
  • 1989The management and control of quality1,627 cited
  • 1999Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations774 cited
  • 2004Benefits, obstacles, and future of six sigma approach758 cited
  • 2002Key ingredients for the effective implementation of Six Sigma program707 cited
  • 2002Critical success factors for the successful implementation of six sigma projects in organisations679 cited
  • 1994Service Quality591 cited
  • 2000Successful implementation of Six Sigma: benchmarking General Electric Company416 cited
  • 2004Some pros and cons of six sigma: an academic perspective335 cited
  • 2005Six Sigma: concepts, tools, and applications323 cited
  • 2004Six Sigma in the UK service organisations: results from a pilot survey281 cited
  • 1999The Impact of Six Sigma Improvement—A Glimpse into the Future of Statistics252 cited
  • 2001Six sigma seen as a methodology for total quality management248 cited

Cited by

  • 2016Barriers in green lean six sigma product development process: an ISM approach247 cited
  • 2018A structured review of Lean Six Sigma in various industrial sectors

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

244 cited
  • 2010The implementation of lean Six Sigma in financial services organizations168 cited
  • 2009The challenges of six sigma in improving service quality167 cited
  • 2018An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions120 cited
  • 2010Uptake and success factors of Six Sigma in the financial services industry98 cited
  • 2011Reconstructing Six Sigma barriers in manufacturing and service organizations96 cited
  • 2016Road towards Lean Six Sigma in service industry: a multi-factor integrated framework95 cited
  • 2017Implementation of Lean Six Sigma in Saudi Arabian organisations86 cited
  • 2016A Lean Six Sigma framework for the reduction of ship loading commercial time in the iron ore pelletising industry85 cited
  • 2015Conceptualisation of Sustainable Green Lean Six Sigma: an empirical analysis75 cited
  • 2013Lean Six Sigma in SMEs: an exploration through literature review73 cited
  • 2012The relationship between operating efficiency and service quality: are they compatible?69 cited
  • 2016Development of a methodology to assist manufacturing SMEs in the selection of appropriate lean tools64 cited
  • 2014Six Sigma methodology: a structured review61 cited
  • 2019Impacts of Lean Six Sigma on improving a higher education system: a case study59 cited